The order management system that digitizes your supply chain end to end

Optimize your delivery promise. Unify your inventory. Orchestrate your orders.
Manage your logistics providers and carriers from a single interface.
From 100,000 to 10 million orders per year.

The problem

As soon as you run multiple channels or multiple sites, execution becomes a blind spot

Inventory scattered across locations, orders keyed in by hand, SLAs you can't verify, every new channel turning into a project.
It's not a matter of size, it's a matter of complexity without the right tools.

"Available stock? Let me check this morning's file."

The ERP has its numbers, the WMS has its own, sales has a spreadsheet. Every morning, someone spends 2 hours reconciling. By 11am, it's already out of date. Overselling and phantom stockouts are the direct result.

Orders still travel by email between your ERP and your warehouse

CSV export from the ERP, email to the 3PL, manual entry into the WMS portal, no trace of the confirmation 3 days later. Every manual step is a source of errors and delays.

Tracking down a lost order takes a full day

The customer calls. Support asks the provider. The provider asks the carrier. The carrier replies within 48 hours. In the meantime, everyone is in the dark. The result: 25 to 35% of logistics support tickets are about nothing else.

Opening a new market or switching 3PL: a 6-month IT project, minimum

Connecting a new WMS, integrating a local carrier, opening a marketplace channel: every commercial decision turns into a technical project. Your supply chain holds growth back instead of driving it.

Features

What Spacefill OMS actually covers

Smart routing


Multi-warehouse, multi-3PL



Set your business rules once: which site ships which order, based on available stock, lead times, costs or customer priorities. No-code configurable rules.





Real-time distributed inventory


Unified multi-site view



A single view across all your inventory (stores, own warehouses, 3PLs). Real-time sync with WMS systems, automatic reconciliation, per-site threshold alerts.





Dynamic delivery promise


Precise date at checkout



Show a precise delivery date at checkout, calculated in real time from stock, shipping site and carrier lead times. +12% conversion on average.





Multi-carrier transport management


Tracking + SLA



Track all your shipments across every carrier. Real-time tracking, transport anomaly detection, carrier SLA measurement from a single interface.





Returns management


Authorization → Restocking



Manage return flows from authorization through to restocking. Every return is traceable, stock updates automatically on receipt. Reports by reason and by SKU.





Performance monitoring and reporting


SLAs, lead times, WISMO, alerts, incidents



Track end-to-end performance: SLAs by provider and by carrier, processing times, error rates, WISMO. Real-time dashboards, proactive alerts, exports for support, finance and management.





Multichannel order management


B2C, B2B, marketplace, EDI


Centralize every order (B2C, B2B, marketplace, EDI) in a single repository. Each order is tracked, prioritized and routed according to your rules. Automatic import from ERP, CMS, EDI.





Why Spacefill

An OMS built for companies that operate with or without logistics partners.

Your sales journeys need to be seamless, your supply chains rarely are. We guarantee fluidity and transparency from end to end.

  • Multi WMS. Multi TMS.
  • Multi-use. Collaborative. Single platform.
  • Multi-warehouse. Multi-country.
  • Sales. Logistics. Transport.
Before / after

What actually changes

For a brand or distributor running multiple sales channels and multiple storage sites.

Order transmission

CSV export from the ERP, email to the provider, manual entry into the WMS. 3 people, 2 hours, 0 traceability.

Automated transmission

Automatic, whatever the source channel (EDI, Shopify, API, marketplace). The WMS receives the order with no human intervention.

Available stock

Excel file reconciled every morning from multiple exports. Usable at 9am, wrong by 10am.

Real-time stock

Synced in real time from every connected WMS. One single view, reliable, available to all teams at all times.

Late order

The customer calls support, support calls the 3PL, the 3PL calls the carrier. Answer within 48 hours.

Detected before the customer notices

Spacefill flags the anomaly before the customer calls. Support has the full tracking in seconds. WISMO down 75% on average.

Averages measured across 500+ deployments, from 100,000 to 10 million orders/year

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WISMO ("where is my order" calls)

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manual data entry and reconciliation work

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order picking errors

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checkout conversion with dynamic delivery promise

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lower TCO than a traditional OMS

Use cases

Does this sound familiar?

🏭 Multi-depot B2B distributor


4 regional depots, EDI customer orders, and nobody knows which stock is available where

Typical stack: Sage X3 or SAP ERP + 2 to 4 different WMS depending on the depot + orders received by EDI, email and web portal.

What happens without an OMS
  • Available stock per depot is reconciled manually every morning from 4 different WMS exports. By 10am, the file is already wrong.
  • EDI orders land in the ERP, but transmission to the right depot happens by email or manual entry into the WMS portal.
  • When a depot runs out, nobody automatically reroutes to the neighbouring depot: the order sits blocked until a salesperson notices.
  • Customer SLAs (D+1, D+2 depending on the contract) are checked manually at month end in an Excel sheet the customer disputes.

🛍️ Retail brand with warehouse + 3PL + stores


One central warehouse, one e-commerce 3PL, 15 stores: three stocks that don't talk to each other

Typical stack: in-house or Cegid ERP + central warehouse WMS + 3PL portal for e-commerce + Shopify or PrestaShop + store POS.

What happens without an OMS
  • An e-commerce order comes in: does the available stock shown on Shopify really reflect what's sitting at the 3PL? Often not. Overselling happens weekly.
  • In-store click & collect is handled by hand: the sales assistant checks stock on a screen, creates a reservation in a shared spreadsheet, calls the customer back.
  • Stores hold idle stock that nobody uses for fulfillment. Ship-from-store exists in theory but was never industrialized.
  • At peak (sales periods, Black Friday), priority between channels (e-commerce vs. B2B vs. stores) is decided manually by the supply chain director every morning.

🌍 Multi-3PL, multi-country e-commerce


Three 3PLs in three countries, each with its own WMS, portal and exports. Zero consolidated view.

Typical stack: Shopify (multi-store or multi-market) + 3 different WMS across 3 providers + local carrier connectors per country.

What happens without an OMS
  • Each 3PL has its own tracking portal. To find out where a German order stands, you have to log into the German provider's portal.
  • Total available stock across all stores is impossible to calculate in real time. Replenishment decisions are made on 24-hour-old numbers.
  • An order placed on the French store could be fulfilled from the German warehouse if that's faster, but nobody knows it's possible without checking manually.
  • When a 3PL falls behind, the first signal comes from customer complaints, not from an internal alert.

⚙️ Industrial manufacturer running B2B and B2C at once


B2B orders go through the ERP, B2C orders go through Shopify. The two ignore each other.

Typical stack: SAP or Oracle + own warehouse WMS + Shopify or B2C store + B2B orders via EDI or over the phone with sales.

What happens without an OMS
  • Stock allocated to B2B and stock allocated to B2C are separate in the system, but it's the same physical warehouse. Allocation conflicts happen weekly.
  • A large B2B order from a major retail account comes in urgently. The supply chain team manually checks whether B2C stock can be reallocated, how much, and who needs to be told.
  • The delivery promise on the B2C store is fixed (D+3 for everyone) because nobody can calculate it dynamically from stock and depot in real time.
  • B2C returns arrive at the warehouse but aren't added back to available stock until a weekly manual reconciliation.
Customer story

From 3 days of reconciliation to zero

Before Spacefill, the supply chain team spent 3 days a month reconciling stock between the ERP and the 4 depot WMS systems. Customer EDI orders were routed manually, with stockouts invisible on the sales side.

  • Today, stock is unified in real time.
  • EDI orders are routed automatically according to business rules.
  • SLAs are measured continuously, by depot and by customer.
  • Manual reconciliation is gone.
Integrations

Your WMS is probably already in our network

50+ WMS natively connected. Compatible with 100% of WMS on the market via API or EDI. Integration in under 30 days on average.

TMS / Carriers

All TMS

ERP & sales channels

All ERPs & sales channels

Deployment

A vendor that does the work with you

Scoping and design

Scoping and design

Mapping your flows, existing systems and business rules. Integration mapping. Phased deployment plan.

Integrations run by Spacefill

Integrations run by Spacefill

Spacefill teams build the connections to your WMS, ERP, CMS, marketplaces and carriers. No external integrator to hire.

UAT, training and go-live

UAT, training and go-live

End-to-end testing, real datasets, training for ops, support and sales teams. Progressive go-live.

Ongoing support and evolution

Ongoing support and evolution

Dedicated Customer Success Manager. Regular product releases. Connectors maintained by Spacefill. You validate, you don't code.

What you want to know before deciding

An OMS is the software layer that orchestrates the entire order lifecycle: capture, stock allocation, routing to the right shipping site, transport management, tracking through to delivery, returns handling. It sits between your sales channels (e-commerce, marketplaces, B2B) and your execution systems (WMS, 3PL, carriers). It keeps the customer promise consistent and the execution reliable.

A WMS runs the physical operations of a warehouse (receiving, storage, picking, shipping). An OMS orchestrates the commercial and logistics layer between channels and WMS systems: it decides which WMS, 3PL or store should handle which order, aggregates stock across multiple WMS, feeds the delivery promise at checkout, and tracks the order end to end. Spacefill OMS connects to your WMS, it doesn't replace them.

From a few weeks to a few months depending on the complexity of your systems. Typical deployments (ERP + 1-2 WMS + Shopify) are live in 6 to 12 weeks. Multi-country, multi-3PL deployments take 4 to 6 months, with a progressive go-live market by market. Integrations are built by Spacefill teams, not left to the customer.

Yes. Spacefill connects to SAP S/4HANA, Sage X3, Oracle, Odoo, Axelor, Divalto and other ERPs through native connectors or API. The OMS doesn't replace your ERP, it plugs into it. The ERP remains the source of truth for financial and commercial data, Spacefill becomes the source of truth for operational logistics data.

Yes. Spacefill handles standard EDI orders (X12, EDIFACT) and the contractual delivery terms specific to B2B: SLAs per customer, delivery time slots, specific delivery notes, custom packaging. B2B and B2C flows coexist on the same platform with separate orchestration rules.

Yes. Spacefill calculates the available delivery date in real time based on stock, shipping site, carrier cut-offs and transit times. That information is exposed to your storefronts (Shopify, PrestaShop, WooCommerce, Magento, marketplaces) via API. Brands using it measure an average +12% checkout conversion thanks to the accuracy of the promise.

No, not for standard cases. WMS, ERP, CMS and marketplace integrations are built by Spacefill teams. The customer validates the business rules, runs acceptance testing on the flows and trains their teams. For custom cases (proprietary internal tools, highly specific EDI flows), an IT team on the customer side is useful but not required, thanks to the documented Open API.

OneStock and KBRW are OMS platforms positioned mainly for retail (stores + e-commerce + ship-from-store). Spacefill covers the same scope and adds the multi-WMS middleware layer, AI agents, a no-code rules engine, and native TMS / carrier integration. Spacefill's TCO is typically 3x lower than a traditional OMS thanks to pre-built connectors and vendor-led deployment.

Ready to digitize your supply chain end to end?

A 30-minute demo to see how Spacefill OMS fits into your current stack (ERP, WMS, CMS, marketplaces, carriers) and accelerates your time-to-market on new channels.