Fewer calls, fewer disputes, more trust: one unified, real-time data set, from stock to final delivery.
More than a visibility portal: your customers change an address, hold an order, report an issue, answer their own customer service, without going through your teams. The AI surfaces alerts before the problem lands. You stay in control, your customers gain autonomy.
The digital customer relationship challenges facing 3PLs
The phone and email have become your customers' primary reporting tool
Every late order, every stock movement that looks off, every potential dispute triggers a call or an email. Your teams spend their days answering the same questions, and your customers get the feeling you're hiding something.
A badly communicated issue weighs more than the issue itself
A picking error can happen. What your customers remember is how it was detected, communicated and resolved. When the information arrives late, the perception of quality collapses, even when the actual error rate is good.
Your customers have no way to measure your performance
Without shared real-time data, they judge you on impressions. Their memory selects the failures. Your contractual SLAs are worthless if nobody measures them.
75% fewer information requests at 3PLs using the platform
We had a customer portal we'd built in-house. It let people see, not act. With Spacefill, our customers change their orders, report their incidents, manage their SLAs. The customer service team no longer spends its time answering the same questions. We absorbed the growth without doubling headcount..
Managing Director, Groupe DERET
Your customers already love 3PL Portal
The same data for you and your customers, in real time
The white-label portal gives your customers a consolidated view of their entire logistics and transport activity.
- Unified stock: available, reserved, held, damaged, in transit. Every status up to date in real time.
- Orders tracked end to end: received, in picking, picked, shipped, delivered. Multi-parcel, multi-carrier.
- Built-in tracking across every carrier: no juggling between ten carrier portals.
- Shared dashboard: the same data on both sides.
Make your customers autonomous
The portal is a shared workspace, not just a dashboard.
- Change an address before shipment
- Hold, release or cancel an order
- Change the contents of an order before picking
- Report an issue and follow its resolution
- Direct access from the brand's customer service CRM
AI working for your customer relationship
The AI agents built into Spacefill change the nature of operational work, on both sides.
- Questions in plain language: "Where are my late orders this week?", "Which SKUs are about to run out?", "Which issues are open?"
- Proactive alerts: 3PL delays, saturation, SLA breaches detected before they reach the customer.
- No-code automation: rules configurable in under ten minutes.
Subcontracted transport, visible and manageable
When you subcontract transport, your customers often lose visibility on the last mile. The portal consolidates multi-carrier tracking on a single screen: unified tracking, delay alerts, transport incidents reported and followed in the same workflow as warehouse incidents. Your customers no longer have to juggle between your tools and your carriers'.
Why 3PLs choose Spacefill
Free up time to invest in the customer relationship
Information requests drop by 75% on average after deployment. Logistics support tickets fall by 35%. Your customer service teams get time back for the things that matter: resolving complex incidents, supporting customers as they scale up, working on projects.
Turn a potential conflict into deeper collaboration
When an incident is reported in a shared tool, traced, dated, with clear responsibility, it stops being a source of conflict. It's a shift in posture that the software makes possible.
Transparency becomes your strongest argument at renewal
A customer who has built the Spacefill portal into their daily work, their customer service and their reporting doesn't leave easily. The quality of shared data becomes a contractual asset.
information requests
logistics support tickets
of contractual SLAs measured in real time
average customer NPS after deployment
They've put it in place
A top 10 French 3PL, €500M revenue, 25+ contract logistics warehouses. DERET deployed Spacefill to give its customers a complete white-label portal: stock and order visibility, collaborative incident management, per-customer BI. The result: a significant drop in information requests and improved NPS on the accounts using it. The portal has become an upsell argument with long-standing customers and a differentiator in tenders.
A regional 3PL that used Spacefill to give its customers the autonomy they were asking for, without replacing its WMS or hiring an IT team. Customers manage their orders, their incidents and their reporting from the portal. Ops teams spend less time on the phone and more on service quality. The model absorbed portfolio growth with no proportional increase in back-office headcount.