Absorb your growth without growing your back office
Automate actions, deploy AI agents, capture orders automatically. Your ops, support and admin teams handle more volume, faster, with no errors, at the same headcount.
Stop losing time for nothing
Customer calls and emails flood your support team
Order information requests, changes, status enquiries, follow-ups on disputes. Every time a customer doesn't know, they call you. Every time they want to change something, they write to you. Your teams spend their days answering low-value requests.
Delivery notes, appointment booking and exceptions are expensive
Finding a delivery note in a mailbox, keying an appointment into a shared Excel file, handling an incomplete order by hand, escalating an SLA breach. All of it unbilled time that wears teams out and generates errors.
Manual reporting is the invisible tax on your customer portfolio
Every customer wants their Excel file, every Friday. Your teams export, clean, format and send. Then start again the following week. The bigger the portfolio, the more that load explodes.
Data entry errors cost more than their direct cost
A mis-keyed order means a parcel shipped wrong, a support ticket opened, an unhappy customer, a follow-up, a credit note. The full cost of a data entry error is far more than the time spent keying it in.
+60% orders processed per FTE after 12 months
We doubled the volume of orders we handle without hiring a single additional back-office FTE.
Managing Director, multi-site 3PL, €10M revenue
Automating rules and operational management
What used to occupy your teams constantly now runs on its own: order sorting, escalations, reporting, alerts. With 3PL Portal, configured by the business, not by IT.
✔️ No-code automated rules. A trigger / condition / action engine configured in under 10 minutes. Filter incomplete orders, enrich them (mapping, priorities, formats), escalate exceptions to the right person, resolve routine cases. 92% of exceptions handle themselves, with 25+ rules and 500 actions a day at our customers.
✔️ Automated alerts and operational monitoring. Real-time dashboards (OTIF, SLA, picking lead time, error rate), customizable per-customer BI generated automatically, alerts configurable in Slack, Teams, email or webhook. No more Friday evenings compiling the week's figures.
AI that handles the admin work for you
Spacefill AI agents don't just answer: they detect, prepare, retrieve documents and capture orders. The nature of your admin teams' work changes.
✔️ Operational AI agents. Questions in plain language ("Where are this customer's late orders?"), proactive issue detection before customer impact, assisted support ticket handling where the agent drafts the reply and the team validates it. 50% less time per ticket on average.
✔️ Automatic retrieval of delivery notes and documents. Delivery notes pulled from carrier flows and attached to the order, dock appointments managed in SpaceDock, proofs of delivery consolidated and available to the customer in the portal. No more time lost hunting for a document in a mailbox.
✔️ Automatic capture of incoming orders. PDF, Excel or email turned into structured orders and sent to the WMS. No more double entry (€30,000 to €80,000 a year saved), 90% of manual errors avoided, orders in the WMS within the minute.
What your teams no longer do
Answer the same "where is my order" question ten times a day
Hunt for a delivery note in a mailbox
Key an appointment into a shared Excel file
Handle an incomplete order by hand
Escalate an SLA breach by email
Export, clean and send a customer report every Friday
Re-type an order received as a PDF into the WMS
Why 3PLs choose Spacefill
Your back office stops growing at the same pace as your revenue
That's the only real test. When you sign a new customer, how many FTEs do you have to add to run them? With Spacefill, that answer changes. 3PLs using the platform absorb portfolios 2 to 3 times larger with the same back-office headcount.
Your teams move on to work that matters
When repetitive tasks disappear, your teams get quality time back: supporting strategic customers, resolving complex incidents, continuous improvement. The value your customers perceive goes up.
Rules and AI agents stay under your business teams' control
No IT ticket every time a rule needs changing. Your ops and support managers configure, adjust and delete the rules that suit them.
What our customers see
of ops time freed up
support tickets handled
of issues detected upstream
in costs avoided for a company with €10M revenue
They've put it in place
Cosmetics specialist. 50% fewer inbound emails and calls. Ops teams absorb larger seasonal volumes with no additional headcount, and support answers brands' questions in real time without checking several systems. The platform has become the central working tool for the admin teams.
80% less administrative time on order processing, through automation, the customer dashboard and centralized information. The result: portfolio growth absorbed with no proportional increase in headcount, and service quality maintained through activity peaks.
E-commerce 3PL using the platform to unify logistics and transport data, SLA tracking and customer communication. The support team has halved its average response time on logistics tickets and handles a continuously growing portfolio with stable headcount.
Ready to improve the profitability of your operation?