Integrate Extensiv into Gorgias with Spacefill
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The integration of Extensiv with Gorgias
Logistics visibility from customer support
Connect Extensiv to Gorgias to display real-time picking, shipping and delivery statuses directly within support tickets. Your agents access logistics information without leaving their tool, reducing customer request handling time.
Automated responses for order-related queries
Logistics events from Extensiv – shipment confirmed, delay detected, return received – automatically trigger actions in Gorgias: ticket update, proactive customer notification or escalation to the relevant team. Support becomes reactive without manual effort.
Fewer tickets and improved satisfaction
By synchronising Extensiv data with Gorgias, your customers receive proactive updates on their orders. Fewer 'where is my parcel?' enquiries, faster and more accurate responses, and a seamless customer experience even during peak periods.
About our integration Extensiv with Gorgias
- Real-time display of logistics statuses (picking, shipping, delivery, return) from Extensiv directly in Gorgias
- Automatic ticket enrichment with tracking data, tracking numbers and carrier information
- Automatic actions triggered in Gorgias upon key logistics events (delay, lost parcel, return received)
- Proactive customer notifications on order progress without manual intervention
- Customer and order data synchronisation between Gorgias and Extensiv for full context at every interaction
- Consolidated history of support exchanges and logistics events for each order
- Response SLA management based on the actual logistics status of the order
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Spacefill provides us with agility within our information systems and enables us to onboard a new client within three weeks.
Spacefill provides us with agility within our information systems and enables us to onboard a new client within three weeks.
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Frequently asked questions about the Gorgias and Extensiv integration
Spacefill connects Gorgias to Extensiv so your support agents can access real-time logistics data without leaving their ticketing tool.
The platform synchronises picking, shipping and delivery statuses, giving your support team the context they need to respond quickly to customer enquiries.
Connecting Gorgias and Extensiv via Spacefill reduces the number of order tracking tickets, speeds up response times and enables your agents to resolve issues on the first interaction with direct access to logistics data.
Logistics events automatically trigger updates in your tickets, making your support more responsive without additional effort.
Yes, Spacefill synchronises picking, shipping and delivery statuses from Gorgias directly into Extensiv tickets. Your agents access real-time logistics information without leaving their support tool.
Yes, by synchronising logistics data from Gorgias with Extensiv, your customers receive proactive notifications on order progress. 'Where is my parcel?' enquiries drop significantly.
When a ticket is still created, your agent immediately has the full logistics context to resolve it on the first interaction.
No, Spacefill connects to Gorgias and Extensiv via pre-built connectors, with no modifications to your existing tools. Integration is quick via API.
Your agents keep their working habits in Extensiv: logistics data flows automatically into tickets, seamlessly.