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By then it's too late to act: the customer has already lived the experience.\u003C/p>","left",{"id":514,"icon":515,"title":517,"text":518,"colAlignment":512},"F4HiYmb7Q8SL-jmKmX3gZA",{"url":516,"height":486,"width":486,"alt":22,"focalPoint":22},"https://www.datocms-assets.com/104404/1779885570-icon-puzzle.svg","Every carrier has its own tracking system, incompatible with the others","\u003Cp>Colissimo, DPD, Chronopost, a local courier for B2B: each carrier returns events in a different format, at a different frequency. When an order is split across two carriers, the consolidated view exists nowhere.\u003C/p>",{"id":520,"icon":521,"title":523,"text":524,"colAlignment":512},"fo0f0LGuS3qDf4sM9rJjig",{"url":522,"height":509,"width":509,"alt":22,"focalPoint":22},"https://www.datocms-assets.com/104404/1779874018-icon-chart-up-1.svg","Provider SLAs go unmeasured","\u003Cp>The 3PL reports 98% OTD. So does the carrier. But each number is calculated on their own side, with their own definitions. Without independent measurement, performance reviews rest on claims.\u003C/p>",{"id":526,"icon":527,"title":529,"text":530,"colAlignment":512},"bTdbpuKdQDmaPoF1IkD56g",{"url":528,"height":509,"width":509,"alt":22,"focalPoint":22},"https://www.datocms-assets.com/104404/1779884145-icon-refresh-1.svg","Returns are an operational blind spot","\u003Cp>The customer sent the product back. The label was generated by a provider. The return parcel is in transit. The WMS has no expected receipt. The team discovers the return when the parcel lands at the warehouse, with no context and no link to the original order.\u003C/p>",{"id":532,"_modelApiKey":499,"smallTitle":533,"title":534,"text":535,"layout":503,"invertBgCard":456,"cols":536,"cta":22},"Z42HXCVpQRSmR7akFyiIdQ","What changes","Five situations. One tool.","\u003Cp>Situations logistics and support teams face every day.\u003C/p>",[537,545,552,558,563,569],{"id":538,"icon":539,"title":543,"text":544,"colAlignment":512},"IIaE2dvhQT-scN9jcaLssw",{"url":540,"height":541,"width":541,"alt":22,"focalPoint":542},"https://www.datocms-assets.com/104404/1781532874-prev-cross.png",240,{"x":104,"y":104},"Fragmented parcel tracking","\u003Cp>Support logs into the carrier's website to check each parcel one by one. When an order has two parcels with two different carriers, that's two logins.\u003C/p>",{"id":546,"icon":547,"title":550,"text":551,"colAlignment":512},"HceAHOGpSkmfsWbKhe8g4w",{"url":548,"height":549,"width":549,"alt":22,"focalPoint":22},"https://www.datocms-assets.com/104404/1781532863-icon-check-green.svg",80,"Single multi-parcel view","\u003Cp>\u003Cstrong>Every parcel in an order is tracked in one view\u003C/strong>, whatever the number of carriers. Support sees the status directly in the CRM.\u003C/p>",{"id":553,"icon":554,"title":556,"text":557,"colAlignment":512},"TDQTCBQ4Qo-wC5le9Z1bBw",{"url":540,"height":541,"width":541,"alt":22,"focalPoint":555},{"x":104,"y":104},"Issues found too late","\u003Cp>A carrier issue is discovered through a customer complaint, 48 hours after the failed delivery.\u003C/p>",{"id":559,"icon":560,"title":561,"text":562,"colAlignment":512},"bP9rJYrwT7O9wLrW1v-pNg",{"url":548,"height":549,"width":549,"alt":22,"focalPoint":22},"Proactive detection","\u003Cp>The alert fires as soon as the issue is detected: before the customer needs to call, while there's still time to react.\u003C/p>",{"id":564,"icon":565,"title":567,"text":568,"colAlignment":512},"E0CeEZIDQB2LNWNO1prXGw",{"url":540,"height":541,"width":541,"alt":22,"focalPoint":566},{"x":104,"y":104},"Disputable SLAs","\u003Cp>The 3PL's SLAs are assessed on the basis of its own reports. Gaps between \"shipped\" and \"delivered\" can't be traced.\u003C/p>",{"id":570,"icon":571,"title":572,"text":573,"colAlignment":512},"K495K5nnSy-0lsw9zJekUg",{"url":548,"height":549,"width":549,"alt":22,"focalPoint":22},"Shared, factual SLAs","\u003Cp>SLAs are measured automatically from the same data for both the brand and the provider. Performance reviews rest on facts.\u003C/p>",{"id":575,"_modelApiKey":499,"smallTitle":576,"title":577,"text":578,"layout":579,"invertBgCard":456,"cols":580,"cta":22},"YV_ZL6l_S_aAy2KsZJlF4w","How it works","From pick order to proof of delivery, everything is tracked","\u003Cp>Four steps. Every logistics event consolidated. Every anomaly surfaced before the customer.\u003C/p>","4",[581,587,593,599],{"id":582,"icon":583,"title":585,"text":586,"colAlignment":512},"fOgwbvmXT86tc9N_pqpJsA",{"url":584,"height":549,"width":549,"alt":22,"focalPoint":22},"https://www.datocms-assets.com/104404/1781622607-icon-number-1-green.svg","Pick order generation","\u003Cp>Spacefill generates and sends pick orders to each relevant WMS or 3PL. Sales units are translated into logistics units. Two-way tracking starts from that moment.\u003C/p>",{"id":588,"icon":589,"title":591,"text":592,"colAlignment":512},"WPITiZt3SlabvZc698LkIQ",{"url":590,"height":549,"width":549,"alt":22,"focalPoint":22},"https://www.datocms-assets.com/104404/1781622608-icon-number-2-green.svg","Real-time pick, pack, ship tracking","\u003Cp>Every event flows from the WMS back to Spacefill: picking, packing, carrier handover. If there's a shortage or an anomaly, actions fire according to your configured rules.\u003C/p>",{"id":594,"icon":595,"title":597,"text":598,"colAlignment":512},"SMZr1MGPT5i4ahQOpZ4dlw",{"url":596,"height":549,"width":549,"alt":22,"focalPoint":22},"https://www.datocms-assets.com/104404/1781622608-icon-number-3-green.svg","Consolidated multi-carrier tracking","\u003Cp>Tracking numbers for every parcel are aggregated into a single view per order. Delivery events are pushed to your support desk (Zendesk, Gorgias), BI, Slack or Teams in real time.\u003C/p>",{"id":600,"icon":601,"title":603,"text":604,"colAlignment":512},"I4cP4heJQ5S8ZXd9Rm16-w",{"url":602,"height":549,"width":549,"alt":22,"focalPoint":22},"https://www.datocms-assets.com/104404/1781622608-icon-number-4-green.svg","Traced returns and measured SLAs","\u003Cp>Every return is linked to its original order, with the label generated and the expected receipt sent to the WMS. Picking and delivery SLAs are measured automatically, provider by provider.\u003C/p>",{"id":606,"_modelApiKey":607,"alignment":608,"content":609},"Ix8ZQ_9GSnyDUsATfk25PA","rich_text_module","center",{"value":610,"blocks":623,"links":630},{"schema":611,"document":612},"dast",{"type":613,"children":614},"root",[615,618],{"item":616,"type":617},"QiDOmkcsQJOebNlmmOKsrA","block",{"type":619,"children":620},"paragraph",[621],{"type":622,"value":13},"span",[624],{"id":616,"_modelApiKey":625,"image":626,"video":22,"videoHasSound":456,"lottieFile":22},"medium",{"url":627,"height":628,"width":629,"alt":22,"focalPoint":22},"https://www.datocms-assets.com/104404/1787152943-platform-workflow-4-stages-en.svg",820,1500,[],{"id":632,"_modelApiKey":633,"smallTitle":634,"title":635,"text":13,"tabs":636},"aZhZ-WrcTaa5iBIr9IXxOA","tabs_slider_module","Use cases","Three real-world setups. One tool.",[637,641,645],{"id":638,"title":639,"text":640,"cta":22,"media":22,"icon":22},"cNrxs5mtSVyVDR5cWPux1g","🛍️ Multi-carrier e-commerce","\u003Cdiv class=\"uc-profile\">Use case 1\u003C/div>\n\u003Ch4>\u003Cbr>3 carriers, split orders, a support team drowning in WISMO calls.\u003C/h4>\n\u003Cp>\u003C/p>\n\u003Cdiv class=\"uc-context\">DTC e-commerce brand. 200 to 500 orders/day. Three carriers depending on weight and zone (Colissimo, Chronopost, DPD). Some orders split across two parcels with two different carriers. Support spends 40% of its time chasing where a parcel is.\u003C/div>\n\u003Cdiv class=\"uc-problem-label\">\u003Cstrong>\u003Cbr>Problems identified\u003Cbr>\u003C/strong>\u003C/div>\n\u003Cdiv class=\"uc-problem\">\n\u003Cul>\n\u003Cli>Support has to log into three different carrier portals to answer a single customer question.\u003C/li>\n\u003Cli>When a parcel is stuck or lost, the information comes from the customer, not from the system.\u003C/li>\n\u003Cli>WISMO accounts for 40% of support contacts. Each call costs between 5 and 12 euros.\u003C/li>\n\u003C/ul>\n\u003C/div>",{"id":642,"title":643,"text":644,"cta":22,"media":22,"icon":22},"FPweqPoXQEG5WcBK6pTsmQ","🏭 Multi-country manufacturer","\u003Cdiv class=\"uc-profile\">Use case 2\u003C/div>\n\u003Ch4>\u003Cbr>4 countries, 30+ carriers, no consolidated view of shipments in progress.\u003C/h4>\n\u003Cdiv class=\"uc-context\">\u003C/div>\n\u003Cdiv class=\"uc-context\">Industrial manufacturer. B2B and B2C distribution through a 3PL network in France, Germany, Benelux and Italy. Each 3PL uses its own carriers. Central teams have no way to know in real time what has shipped, what's in transit and what's late.\u003C/div>\n\u003Cdiv class=\"uc-problem-label\">\u003Cstrong>\u003Cbr>Problems identified\u003Cbr>\u003C/strong>\u003C/div>\n\u003Cdiv class=\"uc-problem\">\n\u003Cul>\n\u003Cli>Transport issues are discovered by customers or franchises, never by the central team.\u003C/li>\n\u003Cli>SLA measurement relies on each provider's own reports. Comparing performance across countries is impossible.\u003C/li>\n\u003Cli>Total transport cost can't be calculated: the data sits in 30+ different systems.\u003C/li>\n\u003C/ul>\n\u003C/div>",{"id":646,"title":647,"text":648,"cta":22,"media":22,"icon":22},"QV5y1Fy7S1qDiCm4xR3fLg","↩️ Returns at scale","\u003Cdiv class=\"uc-profile\">Use case 3\u003C/div>\n\u003Ch4>\u003Cbr>15% returns, no link between the return parcel and the original order.\u003C/h4>\n\u003Cdiv class=\"uc-context\">\u003C/div>\n\u003Cdiv class=\"uc-context\">Fashion / lifestyle brand. E-commerce return rate between 12% and 18%. Three return channels: in-store, pickup point, and home collection. The 3PL receives parcels without knowing what they correspond to. Refunds take 10 to 15 days.\u003C/div>\n\u003Cdiv class=\"uc-problem-label\">\u003Cstrong>\u003Cbr>Problems identified\u003Cbr>\u003C/strong>\u003C/div>\n\u003Cdiv class=\"uc-problem\">\n\u003Cul>\n\u003Cli>The warehouse receives return parcels with no expected receipt. Someone has to identify the product, find the order, check its condition.\u003C/li>\n\u003Cli>Gaps between what the customer declared and what the warehouse received aren't traced. Disputes pile up.\u003C/li>\n\u003Cli>Refund time depends on manual processing, not on an automated workflow.\u003C/li>\n\u003C/ul>\n\u003C/div>",{"id":650,"_modelApiKey":651,"smallTitle":652,"title":653,"text":654,"cta":22,"filterTitle":13,"integrations":655},"Y5gLt_hpTdG0w8hQNYgG9A","integrations_module","Integrations","Your WMS is probably already in our network","\u003Cp class=\"m-sub\">50+ WMS natively connected. Compatible with 100% of WMS on the market via API or EDI. Integration in under 30 days on average.\u003C/p>",[656,669,680],{"id":657,"name":658,"image":659,"link":662,"hubspotPopup":22,"tag":22,"text":666,"background":667,"dropShadow":456},"cdf2sP43TwuO7zjp1hv1BQ","WMS",{"url":660,"height":661,"width":661,"alt":22,"focalPoint":22},"https://www.datocms-assets.com/104404/1779865870-icon-wms.svg",329,{"id":663,"label":664,"title":13,"externalLink":665,"internalLink":22,"hash":13},"LgJdxqu3SpSTbxuSjWbTHQ","Discover our WMS connectors","https://spacefill.com/integrations/?filter=wms","\u003Cp>All WMS \u003C/p>",{"hex":668},"#F3FAF8",{"id":670,"name":671,"image":672,"link":674,"hubspotPopup":22,"tag":22,"text":678,"background":679,"dropShadow":456},"QqGzn9MHQIWJN57UOMhzYQ","TMS / Carriers",{"url":673,"height":661,"width":661,"alt":22,"focalPoint":22},"https://www.datocms-assets.com/104404/1779865870-icon-tms.svg",{"id":675,"label":676,"title":13,"externalLink":677,"internalLink":22,"hash":13},"Hschybk9TU2Q3JEA9pXgjg","Discover our TMS connectors","https://spacefill.com/integrations/?filter=tms","\u003Cp>All TMS\u003C/p>",{"hex":668},{"id":681,"name":682,"image":683,"link":685,"hubspotPopup":22,"tag":22,"text":689,"background":690,"dropShadow":456},"PN32KvUzQmS4xB6Xs_jaqQ","ERP & sales channels",{"url":684,"height":661,"width":661,"alt":22,"focalPoint":22},"https://www.datocms-assets.com/104404/1779865870-icon-erp.svg",{"id":686,"label":687,"title":13,"externalLink":688,"internalLink":22,"hash":13},"KZjqZqCMTaOl63ZwT2-R5A","Discover our ERP & CMS connectors","https://spacefill.com/fr/integrations/?filter=cms","\u003Cp>All ERPs & sales channels\u003C/p>",{"hex":668},{"id":692,"_modelApiKey":499,"smallTitle":693,"title":694,"text":13,"layout":695,"invertBgCard":456,"cols":696,"cta":22},"KnFtNLT8STm5VSjwiUASQg","Common objections","What people ask before deciding","3",[697,703,708],{"id":698,"icon":699,"title":701,"text":702,"colAlignment":512},"Si1hydi7RA65qd01Te9-EQ",{"url":700,"height":486,"width":486,"alt":22,"focalPoint":22},"https://www.datocms-assets.com/104404/1779876911-icon-thought-bubble.svg","\"We already have a TMS. Why add Spacefill?\"","\u003Cp>A TMS handles transport routing and carrier billing. Spacefill doesn't replace it: it consolidates tracking events from all your carriers (both inside and outside the TMS), pushes them into your support and BI tools, and correlates them with your logistics data (picking, WMS orders) for an end-to-end view. The two work side by side.\u003C/p>",{"id":704,"icon":705,"title":706,"text":707,"colAlignment":512},"JZNffDQjRH2Zs3d7w5AzfQ",{"url":700,"height":486,"width":486,"alt":22,"focalPoint":22},"\"Our support team already uses Zendesk, we don't want to switch tools.\"","\u003Cp>That's exactly the point. Spacefill plugs into Zendesk (and Gorgias) to push shipping statuses straight into the ticket view. Your agent sees the full tracking without leaving their tool. It's a native connector, not an integration project.\u003C/p>\n\u003Cp>\u003C/p>",{"id":709,"icon":710,"title":711,"text":712,"colAlignment":512},"cc8S73RVRAaegKQvKmHVpA",{"url":700,"height":486,"width":486,"alt":22,"focalPoint":22},"\"Returns are handled by our 3PL, we don't need another layer.\"","\u003Cp>The 3PL handles the physical receipt of the return, but the link between the return parcel and the original order is often broken. Spacefill maintains that traceability end to end: label generation, expected receipt in the WMS, handling of gaps between declared and received, automatic refund trigger.\u003C/p>",{"id":714,"_modelApiKey":715,"title":716,"text":717,"cta":718,"image":726,"media":22,"inverted":456,"lightMode":456},"GqjdQ3epTa2LH7lvHOXagg","cta_banner_module","Every parcel tracked, every issue caught early.","\u003Cp>A personalized demo showing multi-carrier tracking and SLA measurement on your current stack. 30 minutes to see the impact.\u003C/p>",[719],{"id":720,"theme":721,"hideIcon":456,"link":722,"hubspotPopup":22},"LbI9_5ByRuax7dhqbfsuSQ","tertiary",{"id":723,"label":724,"title":724,"externalLink":13,"internalLink":725,"hash":13},"192227987","Request a demo",{"_modelApiKey":15,"slug":92},{"url":467,"height":468,"width":469,"alt":22,"focalPoint":22},{"id":728,"_modelApiKey":729,"title":730,"text":13,"questions":731},"FQpNZrPETlS8RinaHTL7-A","faq_module","Shipping management questions",[732,736,740,744,748,752,756,760],{"id":733,"question":734,"answer":735},"dpQ0Zz0eTnmRp_0pelONlQ","What is shipping management in an OMS?","\u003Cp dir=\"ltr\">Shipping management is the OMS layer that orchestrates and tracks the shipment of an order, from pick order generation through to proof of delivery. It consolidates logistics events (pick, pack, ship) and transport events (transit, delivery) into a single view, across multiple carriers and multiple parcels. Spacefill also covers returns and SLA measurement.\u003C/p>",{"id":737,"question":738,"answer":739},"VZHovkcMRyqHkYUBRZD0Hw","Does Spacefill replace a TMS?","\u003Cp>No. A TMS handles transport routing (carrier selection by weight and zone), label generation and carrier billing. Spacefill connects to your TMS and to carriers directly, consolidating tracking events and redistributing them to your other tools (support CRM, BI). The two work side by side.\u003C/p>",{"id":741,"question":742,"answer":743},"crSLWYvhSdqs7tLZ9I1M7A","How does Spacefill track parcels when several carriers are involved in the same order?","\u003Cp>Each parcel has its own tracking number and its own carrier. Spacefill aggregates events from every parcel into a single view at order level. Support sees the status of each parcel at a glance, whatever the carrier. The \"order delivered\" logic accounts for all parcels.\u003C/p>",{"id":745,"question":746,"answer":747},"ApVJB4L1QEeB5_TbzIZSEA","How does the Zendesk and Gorgias integration work?","\u003Cp>Spacefill connects natively to Zendesk and Gorgias. When a shipping or delivery event comes in, the status is pushed to the matching ticket. Your support agent sees the full tracking for every parcel directly in their tool, without opening another interface.\u003C/p>",{"id":749,"question":750,"answer":751},"IH0gsiYbQjCqKm-56J8qGw","Does Spacefill handle returns?","\u003Cp>Yes. Automatic label generation through carriers (Teliae, TDI, ITinsell, Sendcloud), return tracking from collection through to WMS receipt, expected receipt sent to the 3PL, handling of undeclared returns and gaps between declared and received quantities. Every return is linked to its original order.\u003C/p>",{"id":753,"question":754,"answer":755},"TgiZejUFRnaG3sa2IlZK0Q","How are contractual SLAs measured?","\u003Cp>Spacefill captures every event (pick, pack, ship, delivery) and continuously calculates compliance with contractual lead times. SLAs are measured automatically by 3PL, by carrier, by customer and by channel. The figures are available to both the brand and the provider: the data is shared.\u003C/p>",{"id":757,"question":758,"answer":759},"ckGYLQFbSmiTWZXGE1uIYA","How many TMS connectors are available?","\u003Cp>25+ native connectors on the transport side: Colissimo, Chronopost, DPD, DHL, GLS, UPS, FedEx, Mondial Relay, plus the GedMouv, Akanea, Sendcloud, ITinsell, Teliae and TDI TMS platforms. For local or uncovered carriers, Spacefill teams build the integration via API or EDI.\u003C/p>",{"id":761,"question":762,"answer":763},"ZHqruNmKRmqJCtc30mmRRA","Does Spacefill offer a delivery promise at checkout?","\u003Cp>Yes. Spacefill exposes a delivery promise API that calculates the available delivery date in real time based on stock, shipping site, carrier cut-offs and customer zone. It integrates natively with Shopify, PrestaShop, WooCommerce and Magento, or via API with any other platform.\u003C/p>",1787322442825]