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The result: unproductive meetings with no shared data, and service gaps that persist because both sides analyze them differently, on different figures.\u003C/p>","center",{"id":515,"icon":516,"title":518,"text":519,"colAlignment":513},"TRrxY1ScSkSUQ8I6PzLylw",{"url":517,"height":510,"width":510,"alt":22,"focalPoint":22},"https://www.datocms-assets.com/104404/1779886322-icon-megaphone-1.svg","Issues are discovered when the customer calls","\u003Cp>A shortage at the provider, a delay in picking, a stuck parcel: none of it surfaces in real time. It arrives 48 to 72 hours later, through the end customer's complaint.\u003C/p>",{"id":521,"icon":522,"title":524,"text":525,"colAlignment":513},"XJg6KUljSd-boV-ejESbjQ",{"url":523,"height":510,"width":510,"alt":22,"focalPoint":22},"https://www.datocms-assets.com/104404/1779874018-icon-truck-1.svg","Visibility stops at the warehouse door","\u003Cp>The 3PL's WMS reports \"shipped\". And then? The tracking number is in an email, the carrier is in another system, the delivery date is anyone's guess. Logistics data and transport data don't live in the same tool.\u003C/p>",{"id":527,"icon":528,"title":530,"text":531,"colAlignment":513},"eTQI0Q2FQVmRvSUneBj-YA",{"url":529,"height":510,"width":510,"alt":22,"focalPoint":22},"https://www.datocms-assets.com/104404/1779874018-icon-plug-1.svg","Adding a 3PL is an IT project. Cancelling an order at the provider is an email.","\u003Cp>Connecting a new WMS takes months. Changing a delivery address, reassigning an order to another warehouse, cancelling before picking: all of it goes through emails or phone calls. No traceability, no automation.\u003C/p>",{"id":533,"_modelApiKey":500,"smallTitle":534,"title":535,"text":536,"layout":504,"invertBgCard":457,"cols":537,"cta":22},"BhcQbM-LSCKD1IGUMh68Gw","What changes","Five situations. One tool.","\u003Cp>Real cases supply chain leaders and logistics teams recognize instantly.\u003C/p>",[538,547,554,560,565,571],{"id":539,"icon":540,"title":544,"text":545,"colAlignment":546},"bhH2S9WUSGmAwekgje0yNg",{"url":541,"height":542,"width":542,"alt":22,"focalPoint":543},"https://www.datocms-assets.com/104404/1781532874-prev-cross.png",240,{"x":104,"y":104},"SLAs disputed at quarter end","\u003Cp>SLAs are measured once a quarter, on an Excel file supplied by the 3PL. The numbers get debated, never proven.\u003C/p>","left",{"id":548,"icon":549,"title":552,"text":553,"colAlignment":546},"Hz2rXEgSQE2esnDZkdJRSA",{"url":550,"height":551,"width":551,"alt":22,"focalPoint":22},"https://www.datocms-assets.com/104404/1781532863-icon-check-green.svg",80,"SLAs measured continuously","\u003Cp>\u003Cstrong>SLAs are measured continuously from real events \u003C/strong>(pick, pack, ship, delivery). The same data is available to the brand and to the 3PL.\u003C/p>",{"id":555,"icon":556,"title":558,"text":559,"colAlignment":546},"JFWUbr5EQc-cmET2jf0LhA",{"url":541,"height":542,"width":542,"alt":22,"focalPoint":557},{"x":104,"y":104},"Issue found 48 to 72 hours later","\u003Cp>A picking issue is discovered when the customer calls support, 48 to 72 hours after the problem occurred at the provider.\u003C/p>",{"id":561,"icon":562,"title":563,"text":564,"colAlignment":546},"XBRIHxK5QjmyqGuAhiCZnA",{"url":550,"height":551,"width":551,"alt":22,"focalPoint":22},"Alert the moment the WMS detects it","\u003Cp>\u003Cstrong>An alert fires as soon as the WMS detects the problem.\u003C/strong> The team can reassign the order or warn the customer before it escalates.\u003C/p>",{"id":566,"icon":567,"title":569,"text":570,"colAlignment":546},"LKDD14ILRH-s11u1R5KbHw",{"url":541,"height":542,"width":542,"alt":22,"focalPoint":568},{"x":104,"y":104},"3PL stock in a silo","\u003Cp>Stock at the 3PL is a number received by email in the morning. It isn't part of the global view of stock available to sell.\u003C/p>",{"id":572,"icon":573,"title":574,"text":575,"colAlignment":546},"YqYogup9TRWO0q95E-nWNg",{"url":550,"height":551,"width":551,"alt":22,"focalPoint":22},"3PL stock integrated in real time","\u003Cp>\u003Cstrong>The 3PL's stock is integrated in real time\u003C/strong> into the unified view. It feeds available-to-sell stock and the routing engine.\u003C/p>",{"id":577,"_modelApiKey":578,"smallTitle":579,"title":580,"text":13,"tabs":581},"Fa2YI7EKQ5GomjIoqsc3ZA","product_tabs_module","How it works","From connecting the 3PL to measuring performance, continuously",[582,589,596,603],{"id":583,"tabName":584,"title":585,"text":586,"cta":22,"image":587,"media":22},"KT4kmLeDSlKkoLHpy1NvnQ","Step 1","Connecting to the 3PL's WMS and TMS","\u003Cp>Spacefill plugs in through the matching connectors. 50+ pre-integrated WMS/TMS via API, EDI, CSV or FTP. The 3PL changes nothing.\u003C/p>",{"url":588,"height":551,"width":551,"alt":22,"focalPoint":22},"https://www.datocms-assets.com/104404/1781622607-icon-number-1-green.svg",{"id":590,"tabName":591,"title":592,"text":593,"cta":22,"image":594,"media":22},"EIxbA-U5TD2mt0gwgWyE6w","Step 2","Pick orders and order management","\u003Cp>Spacefill generates orders to the WMS and translates units. Cancellations, address changes and reassignments are handled from the interface.\u003C/p>\n\u003Cp>\u003C/p>",{"url":595,"height":551,"width":551,"alt":22,"focalPoint":22},"https://www.datocms-assets.com/104404/1781622608-icon-number-2-green.svg",{"id":597,"tabName":598,"title":599,"text":600,"cta":22,"image":601,"media":22},"YGdGoQRASNaP7cHOLg25lg","Step 3","Continuous logistics and transport tracking","\u003Cp>Pick, pack, ship: every event flows back in real time. Multi-carrier tracking built in. Visibility doesn't stop at the door.\u003C/p>",{"url":602,"height":551,"width":551,"alt":22,"focalPoint":22},"https://www.datocms-assets.com/104404/1781622608-icon-number-3-green.svg",{"id":604,"tabName":605,"title":606,"text":607,"cta":22,"image":608,"media":22},"QFQ97eG4SgWFZWu0mr-S4g","Step 4","SLA measurement and redistribution","\u003Cp>SLAs calculated automatically by 3PL, by site, by channel. Data pushed to your ERP, Zendesk/Gorgias, Slack/Teams and BI.\u003C/p>",{"url":609,"height":551,"width":551,"alt":22,"focalPoint":22},"https://www.datocms-assets.com/104404/1781622608-icon-number-4-green.svg",{"id":611,"_modelApiKey":500,"smallTitle":612,"title":613,"text":13,"layout":614,"invertBgCard":457,"cols":615,"cta":22},"BKXX7WvfQTqCbzEasnMVMg","What sets us apart","Four capabilities other OMS platforms don't cover","4",[616,622,627,633],{"id":617,"icon":618,"title":620,"text":621,"colAlignment":513},"etynNKjjSvec_exE7QByMg",{"url":619,"height":510,"width":510,"alt":22,"focalPoint":22},"https://www.datocms-assets.com/104404/1779874748-icon-handshake-2.svg","Collaborative issue management","\u003Cp>An issue detected at the 3PL is surfaced to the brand in real time. Both parties see the same event, at the same moment, with the same data.\u003C/p>",{"id":623,"icon":624,"title":625,"text":626,"colAlignment":513},"bvGzu00sRPe8Bhi6fE9-fw",{"url":509,"height":510,"width":510,"alt":22,"focalPoint":22},"Customizable BI, in real time","\u003Cp>Each brand configures its own views: OTD by 3PL, picking lead time, cost per channel, dispute rate by site. Calculated in real time, not reconstructed after the fact.\u003C/p>\n\u003Cp>\u003C/p>",{"id":628,"icon":629,"title":631,"text":632,"colAlignment":513},"L4xlHHE3TCSj8j0K8P711Q",{"url":630,"height":510,"width":510,"alt":22,"focalPoint":22},"https://www.datocms-assets.com/104404/1779874018-icon-robot-1.svg","AI to query your data and automate","\u003Cp>Ask questions about your 3PLs in plain language. The AI agent accesses real-time data and answers in seconds.\u003C/p>\n\u003Cp>\u003C/p>",{"id":634,"icon":635,"title":636,"text":637,"colAlignment":513},"a3eLUo3CT36ZlFIGvuqepQ",{"url":529,"height":510,"width":510,"alt":22,"focalPoint":22},"Middleware: from CMS to the 3PL's WMS","\u003Cp>Spacefill bridges sales channels (Shopify, Amazon, Mirakl), ERP, the 3PL's WMS and the carrier's TMS. One platform for the whole chain.\u003C/p>",{"id":639,"_modelApiKey":640,"smallTitle":13,"title":641,"text":13,"tabs":642},"HXFNn_35RBmDutUBsZM4HQ","tabs_slider_module","Three real-world setups, one tool, whatever your business model.",[643,647,651],{"id":644,"title":645,"text":646,"cta":22,"media":22,"icon":22},"ZptG-W5lQtCCyZzbSbpuoQ","🏭 Multi-country manufacturer","\u003Cp>\u003Cbr>\u003Cstrong>70 3PL warehouses, 4 countries, 30+ carriers. No consolidated view.\u003C/strong>\u003C/p>\n\u003Cp>\u003C/p>\n\u003Cdiv class=\"uc-context\">\n\u003Cp>Industrial manufacturer. Distribution through a franchise network and direct customers. 3PL warehouses across France, Germany, Benelux and Italy. Each 3PL runs its own WMS and its own TMS. No centralized interface at head office.\u003C/p>\n\u003Cp>\u003Cstrong>Problems identified\u003C/strong>\u003C/p>\n\u003C/div>\n\u003Cdiv class=\"uc-problem\">\n\u003Cul>\n\u003Cli>No consolidated visibility on network inventory: each 3PL supplies its own figures, with varying delays and different formats.\u003C/li>\n\u003Cli>Issues (shortages, delays, stuck parcels) come up through franchisees or end customers, not through the system.\u003C/li>\n\u003Cli>Total logistics cost can't be calculated: the data is spread across 70 WMS and 30 different carrier systems.\u003C/li>\n\u003C/ul>\n\u003C/div>",{"id":648,"title":649,"text":650,"cta":22,"media":22,"icon":22},"QpcMbMnvTKSCvmyVYGCTuQ","📦 E-commerce, 1 to 2 3PLs","\u003Cp>\u003Cbr>\u003Cstrong>One 3PL, Shopify, 2,000 orders/day. Needs visibility and control.\u003C/strong>\u003C/p>\n\u003Cp>\u003C/p>\n\u003Cdiv class=\"uc-context\">\n\u003Cp>Pure-play e-commerce. One logistics provider in the Paris region. Sales through Shopify and marketplaces. A supply chain team of 2. Support spends 40% of its time chasing order statuses.\u003Cbr>\u003Cbr>\u003C/p>\n\u003Cp>\u003Cstrong>Problems identified\u003C/strong>\u003C/p>\n\u003C/div>\n\u003Cdiv class=\"uc-problem\">\n\u003Cul>\n\u003Cli>Order status lives in the 3PL's WMS. Support has no access and calls the warehouse for every complaint.\u003C/li>\n\u003Cli>Returns are handled by email: label sent manually, expected receipt never passed to the WMS, discrepancies untracked.\u003C/li>\n\u003Cli>Cancelling or changing an order once picking has started: an email to the 3PL, no traceable confirmation, sometimes too late.\u003C/li>\n\u003C/ul>\n\u003C/div>",{"id":652,"title":653,"text":654,"cta":22,"media":22,"icon":22},"QnxZkV_ZRgOS5eziMvLYPA","📈 Fast-growing brand","\u003Cp>\u003Cbr>\u003Cstrong>One saturated 3PL. Needs to add a second without a 4-month IT project.\u003C/strong>\u003C/p>\n\u003Cp>\u003C/p>\n\u003Cdiv class=\"uc-context\">\n\u003Cp>Fast-growing DTC brand. One long-standing logistics provider near Paris, saturated during peak. Decision to open a second 3PL in the Rhône-Alpes region to cover the south and cut lead times. IT has no bandwidth for another WMS integration.\u003C/p>\n\u003Cp>\u003Cbr>\u003Cstrong>Problems identified\u003C/strong>\u003C/p>\n\u003C/div>\n\u003Cdiv class=\"uc-problem\">\n\u003Cul>\n\u003Cli>Every new WMS means a custom IT project. Months of development, testing and acceptance. Commercial growth waits on technical capacity.\u003C/li>\n\u003Cli>With two 3PLs, the question \"who handles which order?\" comes up on every order. Without a tool, a human decides case by case.\u003C/li>\n\u003Cli>The two providers' SLAs aren't comparable: different formats, different data, different reporting frequencies.\u003C/li>\n\u003C/ul>\n\u003C/div>",{"id":656,"_modelApiKey":473,"smallTitle":13,"title":657,"subtitle":13,"text":13,"cta":22,"keyNumbers":658},"a8T4VBPvQZCZbDNs-zYm2Q","What actually changes",[659,662,665,667,669],{"id":660,"beforeNumber":13,"number":477,"afterNumber":478,"description":661},"Rv9h2kzoSbiSl1U8u7BA8A","\u003Cp>of contractual SLAs measured automatically\u003C/p>",{"id":663,"beforeNumber":482,"number":483,"afterNumber":478,"description":664},"fyOZTUSgRgaw5zXPQN5WYw","\u003Cp>WISMO requests\u003C/p>",{"id":666,"beforeNumber":13,"number":491,"afterNumber":478,"description":492},"Sfr9-b0kT9OoLtuJiVg9hA",{"id":668,"beforeNumber":482,"number":487,"afterNumber":478,"description":488},"fooUNc-zTcWORj23nR7RMw",{"id":670,"beforeNumber":13,"number":495,"afterNumber":496,"description":671},"JQ-C6idBRiOs8GacTToeEg","\u003Cp>faster to deploy than a traditional WMS integration\u003C/p>",{"id":673,"_modelApiKey":674,"smallTitle":675,"title":676,"text":677,"cta":22,"filterTitle":13,"integrations":678},"Y5gLt_hpTdG0w8hQNYgG9A","integrations_module","Integrations","Your WMS is probably already in our network","\u003Cp class=\"m-sub\">50+ WMS natively connected. Compatible with 100% of WMS on the market via API or EDI. Integration in under 30 days on average.\u003C/p>",[679,692,703],{"id":680,"name":681,"image":682,"link":685,"hubspotPopup":22,"tag":22,"text":689,"background":690,"dropShadow":457},"cdf2sP43TwuO7zjp1hv1BQ","WMS",{"url":683,"height":684,"width":684,"alt":22,"focalPoint":22},"https://www.datocms-assets.com/104404/1779865870-icon-wms.svg",329,{"id":686,"label":687,"title":13,"externalLink":688,"internalLink":22,"hash":13},"LgJdxqu3SpSTbxuSjWbTHQ","Discover our WMS connectors","https://spacefill.com/integrations/?filter=wms","\u003Cp>All WMS \u003C/p>",{"hex":691},"#F3FAF8",{"id":693,"name":694,"image":695,"link":697,"hubspotPopup":22,"tag":22,"text":701,"background":702,"dropShadow":457},"QqGzn9MHQIWJN57UOMhzYQ","TMS / Carriers",{"url":696,"height":684,"width":684,"alt":22,"focalPoint":22},"https://www.datocms-assets.com/104404/1779865870-icon-tms.svg",{"id":698,"label":699,"title":13,"externalLink":700,"internalLink":22,"hash":13},"Hschybk9TU2Q3JEA9pXgjg","Discover our TMS connectors","https://spacefill.com/integrations/?filter=tms","\u003Cp>All TMS\u003C/p>",{"hex":691},{"id":704,"name":705,"image":706,"link":708,"hubspotPopup":22,"tag":22,"text":712,"background":713,"dropShadow":457},"PN32KvUzQmS4xB6Xs_jaqQ","ERP & sales channels",{"url":707,"height":684,"width":684,"alt":22,"focalPoint":22},"https://www.datocms-assets.com/104404/1779865870-icon-erp.svg",{"id":709,"label":710,"title":13,"externalLink":711,"internalLink":22,"hash":13},"KZjqZqCMTaOl63ZwT2-R5A","Discover our ERP & CMS connectors","https://spacefill.com/fr/integrations/?filter=cms","\u003Cp>All ERPs & sales channels\u003C/p>",{"hex":691},{"id":715,"_modelApiKey":500,"smallTitle":716,"title":717,"text":13,"layout":718,"invertBgCard":457,"cols":719,"cta":22},"eLNwDe37QRmKInqLLKcfXQ","Common questions","What we hear before people decide","3",[720,726,731],{"id":721,"icon":722,"title":724,"text":725,"colAlignment":546},"fwLdr3jkRpytljG5HdDgqg",{"url":723,"height":477,"width":477,"alt":22,"focalPoint":22},"https://www.datocms-assets.com/104404/1779876911-icon-thought-bubble.svg","\"My 3PL won't want to change tools or open up its system.\"","\u003Cp>The 3PL changes nothing. Spacefill connects to its existing WMS through the matching connector. The provider keeps working in its own tool. Data flows into Spacefill on the brand side without the 3PL having to modify anything. Spacefill is already connected to 500+ provider warehouses across Europe: in most cases, the connector already exists.\u003C/p>\n\u003Cp>\u003Cstrong>→ 500+ 3PL warehouses on the Spacefill network\u003C/strong>\u003C/p>",{"id":727,"icon":728,"title":729,"text":730,"colAlignment":546},"M84rta9zQ5eDb3siGXDg2w",{"url":723,"height":477,"width":477,"alt":22,"focalPoint":22},"\"I only have one 3PL. Is it worth it?\"","\u003Cp>Yes. The value starts with the first provider: real-time visibility on orders, SLAs measured automatically, proactive alerts, returns handled, data redistributed to support and your ERP. The day a second 3PL is needed, the infrastructure is already in place: connection in days, not months.\u003C/p>\n\u003Cp>\u003Cstrong>→ E-commerce use case: 35% fewer support tickets with a single 3PL\u003C/strong>\u003C/p>",{"id":732,"icon":733,"title":734,"text":735,"colAlignment":546},"G8FYbCOiSy6slGG1juqeEA",{"url":723,"height":477,"width":477,"alt":22,"focalPoint":22},"\"We already have an ERP and a WMS portal to track orders.\"","\u003Cp>An ERP handles orders well when all execution is internal. The WMS portal gives you the provider's view, not the brand's consolidated view. Spacefill sits on top of both: it unifies stock across 3PLs, brings in transport data, measures contractual SLAs and redistributes information to support, Slack and finance.\u003C/p>\n\u003Csection class=\"objections\">\n\u003Cdiv class=\"objections-inner\">\n\u003Cdiv class=\"obj-grid\">\n\u003Cdiv class=\"obj-card\">\n\u003Cdiv class=\"obj-proof\">\u003Cstrong>→ Native connectors for SAP, Sage, Oracle, Odoo\u003C/strong>\u003C/div>\n\u003C/div>\n\u003C/div>\n\u003C/div>\n\u003C/section>",{"id":737,"_modelApiKey":738,"title":739,"text":740,"cta":741,"image":744,"media":22,"inverted":457,"lightMode":457},"XiUBgH4kTNivIOArQlTSVA","cta_banner_module","Every provider managed, every order tracked","\u003Cp>Take 30 minutes to see exactly how Spacefill manages the relationship with your 3PLs. If your setup isn't a fit, we'll tell you straight.\u003C/p>",[742],{"id":460,"theme":461,"hideIcon":457,"link":22,"hubspotPopup":743},{"label":463,"hubspotFormId":464},{"url":745,"height":746,"width":747,"alt":22,"focalPoint":748},"https://www.datocms-assets.com/104404/1776248855-homepage-ecosystem-hero.png",1000,1600,{"x":104,"y":104},{"id":750,"_modelApiKey":751,"title":752,"text":13,"questions":753},"OSnk7T7RTUq4_7wwmknvnw","faq_module","3PL management questions",[754,758,762,766,770,774,778,782,786],{"id":755,"question":756,"answer":757},"WN_lHnlDQq-4R7nyaS8uaQ","What is 3PL management in an OMS?","\u003Cp>3PL management is an OMS's ability to steer logistics execution outsourced to external providers (3PLs) from a single interface. Spacefill connects your 3PLs' WMS, aggregates logistics and transport data in real time, measures contractual SLAs and shares a common dashboard between the brand and its providers.\u003C/p>",{"id":759,"question":760,"answer":761},"Dx7syXRnSZ6CN7x4TbLHMg","How does Spacefill connect to my 3PL's systems?","\u003Cp>Spacefill has pre-built connectors for 50+ WMS on the market (Reflex, Infolog, Effitrace, Speed, ODATIO, StockIt, Mecalux, EPG, and more) and TMS platforms (GedMouv, Akanea, Sendcloud, ITinsell, Teliae, TDI). The connection runs over API, EDI, CSV or FTP depending on what the provider's systems support. If the 3PLs in a network use different WMS and TMS, Spacefill adapts to each one. The 3PL changes nothing about its tools or its processes.\u003C/p>",{"id":763,"question":764,"answer":765},"SpbbfopLSzyAafcd0YbTCQ","How are SLAs measured?","\u003Cp>Spacefill measures contractual SLAs in real time from the logistics events reported by the 3PL's WMS (pick, pack, ship) and from transport data (collection, delivery). The data is indisputable because it's shared between the brand and the provider. Gaps trigger configurable alerts. Performance reviews rest on facts, not exports.\u003C/p>",{"id":767,"question":768,"answer":769},"TVnFd7rKT3meWRZ_bYF00g","Does my 3PL have to change tools?","\u003Cp>No. The 3PL keeps working in its usual WMS. Spacefill plugs into it through the matching connector. Nothing changes for the provider. Spacefill is already connected to 500+ 3PL warehouses across Europe: in most cases the connector exists and the provider already knows the platform.\u003C/p>",{"id":771,"question":772,"answer":773},"CU-AEyA0RlyjmYWn117wBg","Does Spacefill handle transport data too?","\u003Cp>Yes. Spacefill brings transport data (tracking numbers, collection and delivery statuses, multi-parcel, multi-carrier) into the same view as your logistics data. Visibility doesn't stop at the warehouse door: it covers the full cycle from picking to final delivery.\u003C/p>",{"id":775,"question":776,"answer":777},"FLtE3Kc2TrabQ4hdhGv-tQ","Can we change or cancel an order in progress at the 3PL?","\u003Cp>Yes. Spacefill lets you cancel an order, change the delivery address or reassign an order to another warehouse, as long as the 3PL hasn't started picking. These actions are triggered from the Spacefill interface and propagated automatically to the provider's WMS. Every change is traced.\u003C/p>",{"id":779,"question":780,"answer":781},"O4VXWsoPShWPNVvR-0yJLQ","How is logistics data redistributed to other tools?","\u003Cp>Spacefill publishes logistics events to your connected tools: ERP (SAP, Sage, Odoo), customer service CRM (Zendesk, Gorgias), communication tools (Slack, Teams), accounting (Pennylane, Xero, Sellsy) and BI. It works both ways: data from your ERP or accounting system can feed back into Spacefill. Support, finance and management teams get logistics data without calling the warehouse.\u003C/p>",{"id":783,"question":784,"answer":785},"ehq52cMFRFSTzuG3m5UPlQ","Does Spacefill handle returns at a 3PL?","\u003Cp>Yes. Spacefill creates return orders from the original order, generates return labels through integrated carriers (Teliae, Sendcloud, ITinsell), sends the expected receipt to the 3PL's WMS and handles gaps between declared and received. Undeclared returns and returns with no expected receipt are covered too.\u003C/p>",{"id":787,"question":788,"answer":789},"AmA47SWjTwGXmQTaiWOFQg","How many 3PLs can Spacefill manage?","\u003Cp>There's no technical limit. Spacefill was designed for setups ranging from a single 3PL up to 70+ providers across several countries, each with its own WMS and its own TMS. The multi-3PL, multi-country, multi-WMS architecture is native, not bolted on: it's the foundation of the platform.\u003C/p>",1787322441535]