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Le transporteur a les siens. Le SAV n'a ni l'un ni l'autre. Le client appelle. L'absence d'une vue unique sur ce qui se passe entre la validation de commande et la porte du client nuit à l'expérience consommateur.\u003C/p>\n\u003Cp class=\"cards-grid-intro\">\u003Cimg src=\"https://www.datocms-assets.com/104404/1778511507-tracking-fragmente-pains-1.svg\">\u003C/p>",{"id":517,"_modelApiKey":518,"smallTitle":519,"title":520,"text":521,"beforeImage":522,"beforeText":27,"afterImage":525,"afterText":27},"HXKROo9hRtmfdQnJQtMTkw","image_slider_module","Ce que ça change","Cinque situations. Le même outil.","\u003Cp>Des situations que les équipes logistique et SAV vivent chaque jour.\u003C/p>\n\u003Cp>\u003C/p>",{"url":523,"height":524,"width":501,"alt":22,"focalPoint":22},"https://www.datocms-assets.com/104404/1778492213-slider-suivi-sans.svg",66,{"url":526,"height":524,"width":501,"alt":22,"focalPoint":22},"https://www.datocms-assets.com/104404/1778492213-slider-suivi-avec.svg",{"id":528,"_modelApiKey":514,"content":529,"smallBottomMargin":471},"D9S_k29RSzeWxKsYVlbZ1Q","\u003Ch2 class=\"m-title\">De l'ordre de préparation à la preuve de livraison, tout est tracé\u003C/h2>\n\u003Cp class=\"cards-grid-intro\">Quatre étapes. Tous les événements logistiques consolidés. Chaque anomalie remontée avant le client.\u003C/p>\n\u003Cp class=\"cards-grid-intro\">\u003Cimg src=\"https://www.datocms-assets.com/104404/1778511443-tracking-unifie-solution-1.svg\">\u003C/p>",{"id":531,"_modelApiKey":532,"smallTitle":533,"title":534,"tabs":535},"aZhZ-WrcTaa5iBIr9IXxOA","tabs_slider_module","Cas d'usage","Trois configurations réelles. Un seul outil.",[536,544,552],{"id":537,"title":538,"text":539,"media":540,"icon":22},"A1kSOlEWRLCcNaGjcEKyfg","🛍️ E-com multi-transporteurs","\u003Cdiv class=\"uc-profile\">Cas d'usage 1 · E-commerce multi-transporteurs\u003C/div>\n\u003Ch4>3 transporteurs, commandes splitées, SAV submergé d'appels WISMO.\u003C/h4>\n\u003Cp>\u003C/p>\n\u003Cdiv class=\"uc-context\">Marque e-commerce DTC. 200 à 500 commandes/jour. Trois transporteurs selon le poids et la zone (Colissimo, Chronopost, DPD). Certaines commandes splitées sur deux colis chez deux transporteurs. Le SAV passe 40% de son temps à chercher où en est un colis.\u003C/div>\n\u003Cdiv class=\"uc-problem-label\">\u003Cstrong>Problèmes identifiés\u003C/strong>\u003C/div>\n\u003Cdiv class=\"uc-problem\">\n\u003Cul>\n\u003Cli>Le SAV doit se connecter à trois portails transporteurs différents pour répondre à une seule question client.\u003C/li>\n\u003Cli>Quand un colis est bloqué ou perdu, l'information remonte par le client, pas par le système.\u003C/li>\n\u003Cli>Le WISMO représente 40% des contacts SAV. Chaque appel coûte entre 5 et 12 euros.\u003C/li>\n\u003C/ul>\n\u003C/div>",{"id":541,"image":542,"video":22,"videoHasSound":471,"lottieFile":22},"M_KJyJw1RzaXa6zTVrJ8Dw",{"url":543,"height":501,"width":501,"alt":22,"focalPoint":22},"https://www.datocms-assets.com/104404/1778831466-ce-que-spacefill-change-7.svg",{"id":545,"title":546,"text":547,"media":548,"icon":22},"QWeSWpQESsaydTfETso_fQ","🏭 Industriel multi-pays","\u003Cdiv class=\"uc-profile\">Cas d'usage 2 · Industriel multi-pays\u003C/div>\n\u003Ch4>4 pays, 30+ transporteurs, aucune vue consolidée sur les expéditions en cours.\u003C/h4>\n\u003Cdiv class=\"uc-context\">\u003C/div>\n\u003Cdiv class=\"uc-context\">Fabricant industriel. Distribution B2B et B2C via réseau de 3PL en France, Allemagne, Benelux, Italie. Chaque 3PL utilise ses propres transporteurs. Les équipes centrales n'ont aucun moyen de savoir en temps réel ce qui est expédié, en transit ou en retard.\u003C/div>\n\u003Cdiv class=\"uc-problem-label\">\u003Cstrong>Problèmes identifiés\u003C/strong>\u003C/div>\n\u003Cdiv class=\"uc-problem\">\n\u003Cul>\n\u003Cli>Les incidents transport sont découverts par les clients ou les franchises, jamais par l'équipe centrale.\u003C/li>\n\u003Cli>La mesure des SLA repose sur les rapports de chaque prestataire. Impossible de comparer les performances entre pays.\u003C/li>\n\u003Cli>Le coût transport global est incalculable : les données sont réparties dans 30+ systèmes différents.\u003C/li>\n\u003C/ul>\n\u003C/div>",{"id":549,"image":550,"video":22,"videoHasSound":471,"lottieFile":22},"Yn1WBclPQGGfS9InZgfXng",{"url":551,"height":501,"width":501,"alt":22,"focalPoint":22},"https://www.datocms-assets.com/104404/1778831466-ce-que-spacefill-change-8.svg",{"id":553,"title":554,"text":555,"media":556,"icon":22},"L9PKZFcbRLKJwv3hb_EEkA","↩️ Retours à grande échelle","\u003Cdiv class=\"uc-profile\">Cas d'usage 3 · Retours à grande échelle\u003C/div>\n\u003Ch4>15 % de retours, aucun lien entre le colis retour et la commande d'origine.\u003C/h4>\n\u003Cdiv class=\"uc-context\">\u003C/div>\n\u003Cdiv class=\"uc-context\">Marque mode / lifestyle. Taux de retour e-commerce entre 12% et 18%. Trois canaux de retour : retour en boutique, retour via point relais, retour par enlevement. Le 3PL réceptionne des colis sans savoir à quoi ils correspondent. Le remboursement prend 10 à 15 jours.\u003C/div>\n\u003Cdiv class=\"uc-problem-label\">\u003Cstrong>Problèmes identifiés\u003C/strong>\u003C/div>\n\u003Cdiv class=\"uc-problem\">\n\u003Cul>\n\u003Cli>L'entrepôt reçoit des colis retour sans attendu de réception. Il faut identifier le produit, retrouver la commande, vérifier l'état.\u003C/li>\n\u003Cli>Les écarts entre le déclaré par le client et le reçu par l'entrepot ne sont pas traces. Les litiges s'accumulent.\u003C/li>\n\u003Cli>Le délai de remboursement dépend du temps de traitement manuel, pas d'un workflow automatisé.\u003C/li>\n\u003C/ul>\n\u003C/div>",{"id":557,"image":558,"video":22,"videoHasSound":471,"lottieFile":22},"FRY8JvFsR3CTzGDXV9VL1Q",{"url":559,"height":501,"width":501,"alt":22,"focalPoint":22},"https://www.datocms-assets.com/104404/1778831466-ce-que-spacefill-change-9.svg",{"id":561,"_modelApiKey":562,"smallTitle":563,"title":564,"text":565,"cta":22,"filterTitle":27,"integrations":566},"Y5gLt_hpTdG0w8hQNYgG9A","integrations_module","Intégrations","Votre WMS est probablement déjà dans notre réseau","\u003Cp class=\"m-sub\">50+ WMS connectés nativement. Compatible avec 100% des WMS du marché via API ou EDI. Intégration en moins de 30 jours en moyenne.\u003C/p>",[567,581,592],{"id":568,"name":569,"image":570,"link":574,"hubspotPopup":22,"tag":22,"text":578,"background":579,"dropShadow":471},"LqcSsg0lQeiT7_i4EDocLw","WMS",{"url":571,"height":572,"width":484,"alt":22,"focalPoint":573},"https://www.datocms-assets.com/104404/1776248855-homepage-ecosystem-hero.png",1000,{"x":47,"y":47},{"id":575,"label":576,"title":27,"externalLink":577,"internalLink":22,"hash":27},"LgJdxqu3SpSTbxuSjWbTHQ","Découvrir nos connecteurs WMS","https://spacefill.com/fr/integrations/?filter=wms","\u003Cp>Tous les WMS \u003C/p>",{"hex":580},"#F3FAF8",{"id":582,"name":583,"image":584,"link":586,"hubspotPopup":22,"tag":22,"text":590,"background":591,"dropShadow":471},"Z78rCx58RSCTwlUmAjSM-w","TMS / Transporteurs",{"url":571,"height":572,"width":484,"alt":22,"focalPoint":585},{"x":47,"y":47},{"id":587,"label":588,"title":27,"externalLink":589,"internalLink":22,"hash":27},"Hschybk9TU2Q3JEA9pXgjg","Découvrir nos connecteurs TMS","https://spacefill.com/fr/integrations/?filter=tms","\u003Cp>Tous les TMS\u003C/p>",{"hex":580},{"id":593,"name":594,"image":595,"link":597,"hubspotPopup":22,"tag":22,"text":601,"background":602,"dropShadow":471},"ZgUGX6jATYuk3Sbxxl_ZTw","ERP & Canaux de vente",{"url":571,"height":572,"width":484,"alt":22,"focalPoint":596},{"x":47,"y":47},{"id":598,"label":599,"title":27,"externalLink":600,"internalLink":22,"hash":27},"KZjqZqCMTaOl63ZwT2-R5A","Découvrir nos connecteurs ERP & CMS","https://spacefill.com/fr/integrations/?filter=cms","\u003Cp>Tous les ERP & canaux de vente\u003C/p>",{"hex":580},{"id":604,"_modelApiKey":605,"smallTitle":606,"title":607,"layout":608,"invertBgCard":471,"cols":609,"cta":22},"KnFtNLT8STm5VSjwiUASQg","usp_cols_module","Objections Fréquentes","Ce qu'on nous demande avant de se décider","3",[610,615,619],{"id":611,"icon":22,"title":612,"text":613,"colAlignment":614},"ZyiMC1u0QpifPhVx40CKOQ","\"On a déjà un TMS. Pourquoi ajouter Spacefill ?\"","\u003Cp>Le TMS gère le routage transport et la facturation transporteur. Spacefill ne le remplace pas : il consolide les événements de tracking de tous vos transporteurs (TMS et hors TMS), les pousse vers vos outils SAV et BI, et les corrèle avec les données logistiques (préparation, ordres WMS) pour une vue de bout en bout. Les deux cohabitent.\u003C/p>","left",{"id":616,"icon":22,"title":617,"text":618,"colAlignment":614},"EIzZwPuuSRS9PDONzBrmyg","\"Notre SAV utilise déjà Zendesk, on ne veut pas changer d'outil.\"","\u003Cp>Justement, Spacefill se branche sur Zendesk (et Gorgias) pour pousser les statuts d'expédition directement dans la fiche ticket. Le conseiller voit le tracking complet sans changer d'outil. C'est un connecteur natif, pas un projet d'intégration.\u003C/p>\n\u003Cp>\u003C/p>",{"id":620,"icon":22,"title":621,"text":622,"colAlignment":614},"D_kHMNQoQ9GH2OqgiboXKQ","\"Les retours sont gérés par notre 3PL, on n'a pas besoin d'une couche supplémentaire.\"","\u003Cp>Le 3PL traite la réception physique du retour, mais le lien entre le colis retour et la commande d'origine est souvent rompu. Spacefill assure cette traçabilité bout en bout : génération étiquette, attendu WMS, gestion des écarts entre déclaré et reçu, déclenchement automatique du remboursement.\u003C/p>",{"id":624,"_modelApiKey":625,"title":626,"text":627,"cta":628,"image":636,"media":22,"inverted":471,"lightMode":471},"GqjdQ3epTa2LH7lvHOXagg","cta_banner_module","Chaque colis suivi, chaque incident anticipé.","\u003Cp>Démo personnalisée pour voir le tracking multi-transporteurs et la mesure des SLA sur votre stack actuelle. 30 minutes pour comprendre l'impact.\u003C/p>",[629],{"id":630,"theme":631,"hideIcon":22,"link":632,"hubspotPopup":22},"LbI9_5ByRuax7dhqbfsuSQ","tertiary",{"id":633,"label":634,"title":634,"externalLink":27,"internalLink":635,"hash":27},"192227987","Réserver une démo",{"_modelApiKey":29,"slug":422},{"url":637,"height":638,"width":501,"alt":22,"focalPoint":22},"https://www.datocms-assets.com/104404/1778493025-shipping-live-stats.svg",51,{"id":640,"_modelApiKey":641,"title":642,"text":27,"questions":643},"FQpNZrPETlS8RinaHTL7-A","faq_module","Questions sur le Shipping Management",[644,648,652,656,660,664,668,672],{"id":645,"question":646,"answer":647},"d9eDHi10RrSJY-0ymc7E7Q","Qu'est-ce que le shipping management dans un OMS ?","\u003Cp>Le shipping management est la couche de l'OMS qui orchestre et trace l'expédition d'une commande, de la génération de l'ordre de préparation jusqu'à la preuve de livraison. Il consolide les événements logistiques (pick, pack, ship) et transport (transit, livraison) dans une vue unique, multi-transporteurs et multi-colis. Spacefill couvre aussi les retours et la mesure des SLA.\u003C/p>\n\u003Cp>\u003C/p>",{"id":649,"question":650,"answer":651},"QbnA9HIpQ7aS9IdvnNu2sg","Spacefill remplace-t-il un TMS ?","\u003Cp>Non. Le TMS gère le routage transport (choix transporteur selon poids/zone), l'édition d'étiquettes et la facturation transporteur. Spacefill se branche sur le TMS et sur les transporteurs directement pour consolider les événements de tracking et les redistribuer vers les autres outils (CRM SAV, BI). Les deux outils cohabitent.\u003C/p>\n\u003Cp>\u003C/p>",{"id":653,"question":654,"answer":655},"WyNLHjWoT0uP0JpfXXIeMw","Comment Spacefill suit-il les colis quand plusieurs transporteurs interviennent sur une même commande ?","\u003Cp>Chaque colis a son propre numéro de tracking et son propre transporteur. Spacefill agrège les événements de tous les colis dans une vue unique au niveau commande. Le SAV voit en un coup d'œil l'état de chaque colis, quel que soit le transporteur. La logique de \"commande livrée\" tient compte de tous les colis.\u003C/p>\n\u003Cp>\u003C/p>",{"id":657,"question":658,"answer":659},"DGxWSVR_QTGXLCU36I5MXw","Comment fonctionne l'intégration avec Zendesk et Gorgias ?","\u003Cp>Spacefill est connecté nativement à Zendesk et Gorgias. Lorsqu'un événement d'expédition ou de livraison arrive, le statut est poussé dans la fiche ticket correspondante. Le conseiller SAV voit le tracking complet de chaque colis directement dans son outil, sans devoir consulter une autre interface.\u003C/p>\n\u003Cp>\u003C/p>",{"id":661,"question":662,"answer":663},"Qo9ccI35TTCM3L5S8-jtxQ","Spacefill gère-t-il les retours ?","\u003Cp>Oui. Génération automatique d'étiquettes via les transporteurs (Teliae, TDI, ITinsell, Sendcloud), suivi du retour de la collecte jusqu'à la réception WMS, transmission de l'attendu au 3PL, gestion des retours non déclarés et des écarts entre quantité déclarée et reçue. Chaque retour est lié à sa commande d'origine.\u003C/p>",{"id":665,"question":666,"answer":667},"Gjy9H_IDRCmotwcuHXs29g","Comment sont mesurés les SLA contractuels ?","\u003Cp>Spacefill capte chaque événement (pick, pack, ship, livraison) et calcule en continu le respect des délais contractuels. Les SLA sont mesurés automatiquement par 3PL, par transporteur, par client, par canal. Les chiffres sont accessibles côté marque et côté prestataire — la donnée est partagée.\u003C/p>\n\u003Cp>\u003C/p>",{"id":669,"question":670,"answer":671},"c0pKxR-UTwKezvLspiiJWg","Combien de connecteurs TMS sont disponibles ?","\u003Cp>25+ connecteurs natifs côté transport : Colissimo, Chronopost, DPD, DHL, GLS, UPS, FedEx, Mondial Relay, et les TMS GedMouv, Akanea, Sendcloud, ITinsell, Teliae, TDI. Pour les transporteurs locaux ou non couverts, l'intégration est réalisée par les équipes Spacefill via API ou EDI.\u003C/p>",{"id":673,"question":674,"answer":675},"CNUfTGaFRpKZ6DObTOueYg","Spacefill propose-t-il une promesse de livraison au checkout ?","\u003Cp>Oui. Spacefill expose une API de promesse de livraison qui calcule en temps réel la date de livraison disponible selon le stock, le site d'expédition, les cut-offs transporteurs et la zone client. Cette information s'intègre nativement à Shopify, PrestaShop, WooCommerce, Magento, ou via l'API à toute autre plateforme.\u003C/p>\n\u003Cp>\u003C/p>",1778840224620]