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La piloter correctement, c'est une autre histoire.",{"type":542,"children":543},"paragraph",[544],{"type":539,"value":545},"Confier l'exécution à un ou plusieurs 3PL ne supprime pas la complexité. Elle la déplace. Et sans outils adaptés, les marques se retrouvent à piloter leur chaîne logistique à l'aveugle avec des données partielles et en retard.",{"item":547,"type":548},"LukYUVDaS9GbHRSVdoWezg","block",{"type":542,"children":550},[551],{"type":539,"value":13},[553],{"id":547,"_modelApiKey":554,"image":555,"video":22,"videoHasSound":483,"lottieFile":22},"medium",{"url":556,"height":495,"width":557,"alt":22,"focalPoint":22},"https://www.datocms-assets.com/104404/1778847395-pain-marque-aveugle.svg",2000,[],{"id":560,"_modelApiKey":561,"smallTitle":562,"title":563,"text":564,"beforeImage":565,"beforeText":13,"afterImage":569,"afterText":13},"IjLmqMFrRCS9oFdC3jq8UA","image_slider_module","Ce que ça change","Cinq situations. Le même outil.","\u003Cp>Des cas concrets que les directions supply chain et les équipes logistiques reconnaissent immédiatement.\u003C/p>",{"url":566,"height":567,"width":568,"alt":22,"focalPoint":22},"https://www.datocms-assets.com/104404/1778847726-slider-pain-sans-spacefill.svg",980,1200,{"url":570,"height":567,"width":568,"alt":22,"focalPoint":22},"https://www.datocms-assets.com/104404/1778847726-slider-solution-avec-spacefill.svg",{"id":572,"_modelApiKey":573,"smallTitle":574,"title":575,"tabs":576},"Fa2YI7EKQ5GomjIoqsc3ZA","product_tabs_module","Fonctionnement","De la connexion du 3PL à la mesure de performance, en continu",[577,582,587,592],{"id":578,"tabName":579,"title":580,"text":581,"cta":22,"image":22,"media":22},"ZcodVMe9SSa0x_XBNP-jGA","Étape 1","Connexion au WMS et au TMS du 3PL","\u003Cp>Spacefill se branche via les connecteurs correspondants. 50+ WMS/TMS pré-intégrés en API, EDI, CSV ou FTP. Le 3PL ne change rien.\u003C/p>",{"id":583,"tabName":584,"title":585,"text":586,"cta":22,"image":22,"media":22},"dMDApPx9RnCJJMZavHZkOg","Étape 2","Ordres de préparation et gestion des commandes","\u003Cp>Spacefill génère les ordres vers le WMS, traduit les unités. Annulation, modification d'adresse, réaffectation pilotées depuis l'interface.\u003C/p>\n\u003Cp>\u003C/p>",{"id":588,"tabName":589,"title":590,"text":591,"cta":22,"image":22,"media":22},"N4wpkzmFScW2wh3wyhrXig","Étape 3","Suivi logistique et transport en continu","\u003Cp>Pick, pack, ship : chaque événement remonte en temps réel. Tracking multi-transporteurs intégré. La visibilité ne s'arrête pas à la sortie.\u003C/p>",{"id":593,"tabName":594,"title":595,"text":596,"cta":22,"image":22,"media":22},"IOiln2P9T4qeHkFFCjy1fg","Étape 4","Mesure des SLA et redistribution","\u003Cp>SLA calculés automatiquement par 3PL, par site, par canal. Données poussées vers ERP, Zendesk/Gorgias, Slack/Teams, BI.\u003C/p>",{"id":598,"_modelApiKey":599,"smallTitle":600,"title":601,"layout":602,"invertBgCard":483,"cols":603,"cta":22},"BKXX7WvfQTqCbzEasnMVMg","usp_cols_module","Ce qui fait la différence","Quatre capacités que les autres OMS ne couvrent pas","4",[604,608,612,616],{"id":605,"icon":22,"title":606,"text":607,"colAlignment":527},"eBE5qZtFSPKcgyP_NQ2yhA","Gestion collaborative des incidents","\u003Cp>Un incident détecté chez le 3PL est remonté en temps réel vers la marque. Les deux parties voient le même événement, au même moment, avec les mêmes données.\u003C/p>",{"id":609,"icon":22,"title":610,"text":611,"colAlignment":527},"FJC_guR8TsuuAAnB8OQWrg","BI personnalisable, en temps réel","\u003Cp>Chaque marque configure ses propres vues : OTD par 3PL, délai prépa, coût par canal, taux de litige par site. Calculées en temps réel, pas reconstituées.\u003C/p>\n\u003Cp>\u003C/p>",{"id":613,"icon":22,"title":614,"text":615,"colAlignment":527},"U43BIeEARs6Eh8ub-779XQ","IA pour questionner la donnée et automatiser","\u003Cp>Posez des questions en langage naturel sur vos 3PL. L'agent IA accède à la donnée temps réel et répond en quelques secondes.\u003C/p>\n\u003Cp>\u003C/p>",{"id":617,"icon":22,"title":618,"text":619,"colAlignment":527},"XX4aour7Tz2HDpxtzd6jtg","Middleware : du CMS au WMS du 3PL","\u003Cp>Spacefill fait le pont entre canaux de vente (Shopify, Amazon, Mirakl), ERP, WMS du 3PL et TMS du transporteur. Une seule plateforme pour toute la chaîne.\u003C/p>",{"id":621,"_modelApiKey":622,"smallTitle":13,"title":623,"tabs":624},"HXFNn_35RBmDutUBsZM4HQ","tabs_slider_module","Trois configurations réelles, un seul outil, quel que soit votre business model.",[625,633,641],{"id":626,"title":627,"text":628,"media":629,"icon":22},"T8Bgw6ZwRyCsIVXNQnuyhg","🏭 Industriel multi-pays","\u003Ch4>70 entrepôts 3PL, 4 pays, 30+ transporteurs. Aucune vue consolidée.\u003C/h4>\n\u003Cp>\u003C/p>\n\u003Cdiv class=\"uc-context\">Fabricant industriel. Distribution via réseau de franchisés et clients directs. Entrepôts 3PL répartis en France, Allemagne, Benelux, Italie. Chaque 3PL a son propre WMS et son propre TMS. Aucune interface centralisée côté siège.\u003C/div>\n\u003Cdiv class=\"uc-problem-label\">\u003Cstrong>Problèmes identifiés\u003C/strong>\u003C/div>\n\u003Cdiv class=\"uc-problem\">\n\u003Cul>\n\u003Cli>Aucune visibilité consolidée sur les stocks du réseau : chaque 3PL fournit ses chiffres, avec des délais variables et des formats différents.\u003C/li>\n\u003Cli>Les incidents (rupture, retard, colis bloqué) remontent par les franchisés ou par les clients finaux, pas par le système.\u003C/li>\n\u003Cli>Le coût logistique global est incalculable : les données sont dispersées dans 70 WMS et 30 systèmes transporteurs différents.\u003C/li>\n\u003C/ul>\n\u003C/div>",{"id":630,"image":631,"video":22,"videoHasSound":483,"lottieFile":22},"GbmcQ_5iQ3e2W_OSvRuRtg",{"url":632,"height":503,"width":503,"alt":22,"focalPoint":22},"https://www.datocms-assets.com/104404/1778851692-ce-que-spacefill-change-14.svg",{"id":634,"title":635,"text":636,"media":637,"icon":22},"aYOPZGPrRduvA_YA89279g","📦 E-commerçant, 1 à 2 3PL","\u003Ch4>Un seul 3PL, Shopify, 2 000 commandes/jour. Besoin de visibilité et de contrôle.\u003C/h4>\n\u003Cp>\u003C/p>\n\u003Cdiv class=\"uc-context\">Pure player e-commerce. Un prestataire logistique en région parisienne. Ventes via Shopify et marketplaces. Équipe supply chain de 2 personnes. Le SAV passe 40% de son temps à chercher le statut des commandes.\u003C/div>\n\u003Cdiv class=\"uc-problem-label\">\u003Cstrong>Problèmes identifiés\u003C/strong>\u003C/div>\n\u003Cdiv class=\"uc-problem\">\n\u003Cul>\n\u003Cli>Le statut des commandes est dans le WMS du 3PL. Le SAV n'y a pas accès et appelle l'entrepôt pour chaque réclamation.\u003C/li>\n\u003Cli>Les retours sont gérés par email : étiquette envoyée manuellement, attendu de réception non transmis au WMS, écarts non tracés.\u003C/li>\n\u003Cli>Annuler ou modifier une commande après passage en préparation : un email au 3PL, pas de confirmation traçable, parfois trop tard.\u003C/li>\n\u003C/ul>\n\u003C/div>",{"id":638,"image":639,"video":22,"videoHasSound":483,"lottieFile":22},"f1762hmLTce4fF_kx7iW0w",{"url":640,"height":503,"width":503,"alt":22,"focalPoint":22},"https://www.datocms-assets.com/104404/1778851692-ce-que-spacefill-change-15.svg",{"id":642,"title":643,"text":644,"media":645,"icon":22},"b3y5OvHmS4S6qriPpQCkAA","📈 Marque en croissance","\u003Ch4>Un 3PL saturé. Besoin d'en ajouter un second sans projet IT de 4 mois.\u003C/h4>\n\u003Cp>\u003C/p>\n\u003Cdiv class=\"uc-context\">Marque DTC en forte croissance. Un prestataire logistique historique en Île-de-France, saturé en période de pic. Décision d'ouvrir un second 3PL en Rhône-Alpes pour couvrir le Sud et réduire les délais. L'IT n'a pas la bande passante pour une nouvelle intégration WMS.\u003C/div>\n\u003Cdiv class=\"uc-problem-label\">\u003Cstrong>Problèmes identifiés\u003C/strong>\u003C/div>\n\u003Cdiv class=\"uc-problem\">\n\u003Cul>\n\u003Cli>Chaque nouveau WMS = projet IT sur mesure. Plusieurs mois de développement, tests, recette. La croissance commerciale attend la capacité technique.\u003C/li>\n\u003Cli>Avec deux 3PL, la question \"qui traite quelle commande ?\" se pose pour chaque commande. Sans outil, c'est un humain qui décide au cas par cas.\u003C/li>\n\u003Cli>Les SLA des deux prestataires ne sont pas comparables : formats différents, données différentes, fréquences de reporting différentes.\u003C/li>\n\u003C/ul>\n\u003C/div>",{"id":646,"image":647,"video":22,"videoHasSound":483,"lottieFile":22},"YtdXSiTGQUW5jgIKS_onwg",{"url":648,"height":503,"width":503,"alt":22,"focalPoint":22},"https://www.datocms-assets.com/104404/1778851692-ce-que-spacefill-change-16.svg",{"id":650,"_modelApiKey":499,"smallTitle":13,"title":651,"subtitle":13,"text":13,"cta":22,"keyNumbers":652},"a8T4VBPvQZCZbDNs-zYm2Q","Ce que ça change concrètement",[653,656,659,661,663],{"id":654,"beforeNumber":13,"number":503,"afterNumber":504,"description":655},"eHKedw2bRgu25TA4vyPMmQ","\u003Cp>des SLA contractuels mesurés automatiquement\u003C/p>",{"id":657,"beforeNumber":508,"number":509,"afterNumber":504,"description":658},"CYQUkuINTpqj00IbWKlXqg","\u003Cp>de demandes WISMO\u003C/p>",{"id":660,"beforeNumber":13,"number":517,"afterNumber":504,"description":518},"cghyhllMRFSl7tJEaBjouA",{"id":662,"beforeNumber":508,"number":513,"afterNumber":504,"description":514},"KfOzyxIGTfaU7WCWXaL4kg",{"id":664,"beforeNumber":13,"number":521,"afterNumber":522,"description":665},"OalfMNfyR2e9T4LCMzdecw","\u003Cp>plus rapide à déployer qu'une intégration WMS traditionnelle\u003C/p>",{"id":667,"_modelApiKey":668,"smallTitle":669,"title":670,"text":671,"cta":22,"filterTitle":13,"integrations":672},"Y5gLt_hpTdG0w8hQNYgG9A","integrations_module","Intégrations","Votre WMS est probablement déjà dans notre réseau","\u003Cp class=\"m-sub\">50+ WMS connectés nativement. Compatible avec 100% des WMS du marché via API ou EDI. Intégration en moins de 30 jours en moyenne.\u003C/p>",[673,687,698],{"id":674,"name":675,"image":676,"link":680,"hubspotPopup":22,"tag":22,"text":684,"background":685,"dropShadow":483},"LqcSsg0lQeiT7_i4EDocLw","WMS",{"url":677,"height":678,"width":496,"alt":22,"focalPoint":679},"https://www.datocms-assets.com/104404/1776248855-homepage-ecosystem-hero.png",1000,{"x":149,"y":149},{"id":681,"label":682,"title":13,"externalLink":683,"internalLink":22,"hash":13},"LgJdxqu3SpSTbxuSjWbTHQ","Découvrir nos connecteurs WMS","https://spacefill.com/fr/integrations/?filter=wms","\u003Cp>Tous les WMS \u003C/p>",{"hex":686},"#F3FAF8",{"id":688,"name":689,"image":690,"link":692,"hubspotPopup":22,"tag":22,"text":696,"background":697,"dropShadow":483},"Z78rCx58RSCTwlUmAjSM-w","TMS / Transporteurs",{"url":677,"height":678,"width":496,"alt":22,"focalPoint":691},{"x":149,"y":149},{"id":693,"label":694,"title":13,"externalLink":695,"internalLink":22,"hash":13},"Hschybk9TU2Q3JEA9pXgjg","Découvrir nos connecteurs TMS","https://spacefill.com/fr/integrations/?filter=tms","\u003Cp>Tous les TMS\u003C/p>",{"hex":686},{"id":699,"name":700,"image":701,"link":703,"hubspotPopup":22,"tag":22,"text":707,"background":708,"dropShadow":483},"ZgUGX6jATYuk3Sbxxl_ZTw","ERP & Canaux de vente",{"url":677,"height":678,"width":496,"alt":22,"focalPoint":702},{"x":149,"y":149},{"id":704,"label":705,"title":13,"externalLink":706,"internalLink":22,"hash":13},"KZjqZqCMTaOl63ZwT2-R5A","Découvrir nos connecteurs ERP & CMS","https://spacefill.com/fr/integrations/?filter=cms","\u003Cp>Tous les ERP & canaux de vente\u003C/p>",{"hex":686},{"id":710,"_modelApiKey":599,"smallTitle":711,"title":712,"layout":713,"invertBgCard":483,"cols":714,"cta":22},"eLNwDe37QRmKInqLLKcfXQ","Questions fréquentes","Ce qu'on entend avant de se décider","3",[715,720,724],{"id":716,"icon":22,"title":717,"text":718,"colAlignment":719},"ffwEFjsrQMqid058Nr0AlQ","\"Mon 3PL ne voudra pas changer ses outils ou ouvrir son système.\"","\u003Cp>Le 3PL ne change rien. Spacefill se connecte à son WMS existant via le connecteur correspondant. Le prestataire continue de travailler dans son propre outil. La donnée remonte dans Spacefill côté marque sans que le 3PL ait quoi que ce soit à modifier. Spacefill est déjà connecté à 500+ entrepôts de prestataires en Europe : dans la majorité des cas, le connecteur existe déjà.\u003C/p>\n\u003Cp>\u003Cstrong>→ 500+ entrepôts 3PL sur le réseau Spacefill\u003C/strong>\u003C/p>","left",{"id":721,"icon":22,"title":722,"text":723,"colAlignment":719},"QumqrGYvQoOblbbgSnANOw","\"Je n'ai qu'un seul 3PL. Est-ce que ça vaut le coup ?\"","\u003Cp>Oui. La valeur commence dès le premier prestataire : visibilité temps réel sur les commandes, SLA mesurés automatiquement, alertes proactives, retours gérés, données redistribuées vers le SAV et l'ERP. Le jour où un second 3PL est nécessaire, l'infrastructure est déjà en place : connexion en jours, pas en mois.\u003C/p>\n\u003Cp>\u003Cstrong>→ Cas d'usage e-commerçant : -35% tickets SAV dès le premier 3PL\u003C/strong>\u003C/p>",{"id":725,"icon":22,"title":726,"text":727,"colAlignment":719},"F1_880oLQXGH8ZJiNgElAg","\"On a déjà un ERP et un portail WMS pour suivre les commandes.\"","\u003Cp>L'ERP gère bien les commandes quand toute l'exécution est interne. Le portail du WMS donne la vue du prestataire, pas la vue consolidée de la marque. Spacefill se branche par-dessus les deux : il unifie les stocks multi-3PL, intègre la donnée transport, mesure les SLA contractuels et redistribue les informations vers le SAV, Slack et la comptabilité.\u003C/p>\n\u003Csection class=\"objections\">\n\u003Cdiv class=\"objections-inner\">\n\u003Cdiv class=\"obj-grid\">\n\u003Cdiv class=\"obj-card\">\n\u003Cdiv class=\"obj-proof\">\u003Cstrong>→ \u003C/strong>Connecteurs natifs SAP, Sage, Oracle, Odoo\u003C/div>\n\u003C/div>\n\u003C/div>\n\u003C/div>\n\u003C/section>",{"id":729,"_modelApiKey":730,"title":731,"text":732,"cta":733,"image":736,"media":22,"inverted":483,"lightMode":483},"XiUBgH4kTNivIOArQlTSVA","cta_banner_module","Chaque prestataire piloté, chaque commande tracée","\u003Cp>Prenez 30 minutes pour voir concrètement comment Spacefill pilote la relation avec vos 3PL. Si votre configuration ne correspond pas, on vous le dit directement.\u003C/p>",[734],{"id":486,"theme":487,"hideIcon":483,"link":22,"hubspotPopup":735},{"label":489,"hubspotFormId":490},{"url":677,"height":678,"width":496,"alt":22,"focalPoint":737},{"x":149,"y":149},{"id":739,"_modelApiKey":740,"title":741,"text":13,"questions":742},"OSnk7T7RTUq4_7wwmknvnw","faq_module","Questions sur le pilotage des 3PL",[743,747,751,755,759,763,767,771,775],{"id":744,"question":745,"answer":746},"SKDorOzkT1697ZMaeytJvg","Qu'est-ce que le 3PL Management dans un OMS ?","\u003Cp>Le 3PL Management désigne la capacité d'un OMS à piloter l'exécution logistique confiée à des prestataires externes (3PL), depuis une seule interface. Spacefill connecte les WMS des 3PL, agrège les données logistiques et transport en temps réel, mesure les SLA contractuels et partage un tableau de bord commun entre la marque et ses prestataires.\u003C/p>",{"id":748,"question":749,"answer":750},"CfWWRcNyQ6-WHxBzCWGTvg","Comment Spacefill se connecte-t-il aux systèmes de mon 3PL ?","\u003Cp>Spacefill dispose de connecteurs pré-faits pour 50+ WMS (Reflex, Infolog, Effitrace, Speed, ODATIO, StockIt, Mecalux, EPG, etc.) et TMS (GedMouv, Akanea, Sendcloud, ITinsell, Teliae, TDI) du marché. La connexion se fait via API, EDI, CSV ou FTP selon ce que les systèmes du prestataire supportent. Si les 3PL d'un même réseau utilisent des WMS et TMS différents, Spacefill s'adapte à chacun. Le 3PL ne change rien à ses outils ni à ses processus.\u003C/p>",{"id":752,"question":753,"answer":754},"ZmZPtkDxQwi7VOIvEMTbhw","Comment les SLA sont-ils mesurés ?","\u003Cp>Spacefill mesure les SLA contractuels en temps réel à partir des événements logistiques remontés par le WMS du 3PL (pick, pack, ship) et des données transport (enlèvement, livraison). Les données sont incontestables : elles sont partagées entre la marque et le prestataire. Les écarts déclenchent des alertes configurables. Les revues de performance s'appuient sur des faits, pas sur des exports.\u003C/p>",{"id":756,"question":757,"answer":758},"OTjDvyIrTfiWqns8FoenTg","Mon 3PL doit-il changer ses outils ?","\u003Cp>\u003Cspan>Non. Le 3PL continue de travailler dans son WMS habituel. Spacefill se branche dessus via le connecteur correspondant. Le prestataire ne change rien. Spacefill est déjà connecté à 500+ entrepôts 3PL en Europe : dans la plupart des cas, le connecteur existe et le prestataire connaît déjà la plateforme.\u003C/span>\u003C/p>",{"id":760,"question":761,"answer":762},"BYhhnFd6T4eJGt2uLwg5Ng","Spacefill gère-t-il aussi la donnée transport ?","\u003Cp>\u003Cspan>Oui. Spacefill intègre les données transport (numéros de tracking, statuts d'enlèvement et de livraison, multi-colis, multi-transporteurs) dans la même vue que les données logistiques. La visibilité ne s'arrête pas à la sortie de l'entrepôt : elle couvre le cycle complet de la préparation à la livraison finale.\u003C/span>\u003C/p>",{"id":764,"question":765,"answer":766},"B5UYmtVDTuyK4C8KB_oz7g","Peut-on modifier ou annuler une commande en cours chez le 3PL ?","\u003Cp>\u003Cspan>Oui. Spacefill permet d'annuler une commande, de modifier l'adresse de livraison ou de réaffecter une commande à un autre entrepôt, tant que le 3PL n'a pas commencé la préparation. Ces actions sont pilotées depuis l'interface Spacefill et propagées automatiquement vers le WMS du prestataire. Chaque modification est tracée.\u003C/span>\u003C/p>",{"id":768,"question":769,"answer":770},"RbfAMjpISPyEHNkM58M54A","Comment la donnée logistique est-elle redistribuée vers les autres outils ?","\u003Cp>\u003Cspan>Spacefill publie les événements logistiques vers les outils connectés : ERP (SAP, Sage, Odoo), CRM service client (Zendesk, Gorgias), outils de communication (Slack, Teams), comptabilité (Pennylane, Xero, Sellsy) et BI. Inversement, les informations de l'ERP ou de la comptabilité peuvent alimenter Spacefill. Les équipes SAV, finance et direction accèdent à la donnée logistique sans appeler l'entrepôt.\u003C/span>\u003C/p>",{"id":772,"question":773,"answer":774},"aIzafYdqS7mvyWfrjVaLSQ","Spacefill gère-t-il les retours chez un 3PL ?","\u003Cp>\u003Cspan>Oui. Spacefill crée les commandes de retour depuis la commande d'origine, génère les étiquettes retour via les transporteurs intégrés (Teliae, Sendcloud, ITinsell), envoie l'attendu de réception au WMS du 3PL et gère les écarts entre le déclaré et le reçu. Les retours non déclarés ou sans attendu sont aussi pris en charge.\u003C/span>\u003C/p>",{"id":776,"question":777,"answer":778},"JSYKg17-R5esYhVpWV7NrQ","Combien de 3PL peut-on piloter avec Spacefill ?","\u003Cp>\u003Cspan>Il n'y a pas de limite technique. Spacefill a été conçu pour des configurations allant d'un seul 3PL jusqu'à 70+ prestataires répartis sur plusieurs pays, chacun avec son propre WMS et son propre TMS. L'architecture multi-3PL, multi-pays, multi-WMS est native, pas un ajout : c'est le fondement de la plateforme.\u003C/span>\u003C/p>",1778864062294]