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Résultat : vos équipes support répondent en autonomie, les sollicitations vers l'entrepôt diminuent, et vos clients bénéficient d'un suivi fluide et transparent.\u003Cp>",{"id":532,"_modelApiKey":533,"content":534,"smallBottomMargin":426},"QbgzdrBQTvWpFxAefx2osw","basic_text_module","\u003Ch2>\u003Cstrong>Avec le connecteur Gorgias, vous pouvez Connecter Gorgias à votre WMS en quelques jours, sans développement lourd ni modification de votre configuration existante.\u003C/strong>\u003C/h2>\n\u003Cul>\n\u003Cli>Remonter automatiquement les statuts de commande (en préparation, expédiée, livrée, annulée, partielle) depuis votre WMS vers Gorgias, pour que vos agents disposent de l'information en temps réel sans solliciter l'entrepôt.\u003C/li>\n\u003Cli>Afficher les informations d'expédition directement dans les tickets Gorgias : transporteur, nombre de colis, poids, numéro de tracking, date d'expédition, sans aucune saisie manuelle.\u003C/li>\n\u003Cli>Synchroniser les niveaux de stock en temps réel pour permettre à vos agents de vérifier la disponibilité produit et informer immédiatement les clients en cas de rupture ou de réapprovisionnement prévu.\u003C/li>\n\u003Cli>Centraliser le suivi des retours : chaque retour réceptionné dans le WMS est automatiquement remonté dans Gorgias avec son statut (réceptionné, contrôlé, validé, reconditionné, rebuté), pour un traitement fluide des réclamations.\u003C/li>\n\u003Cli>Recevoir les alertes d'exception logistique (écart de réception, manquant en picking, erreur de préparation, refus de livraison) directement dans Gorgias, pour que vos équipes support puissent réagir proactivement auprès des clients concernés.\u003C/li>\n\u003Cli>Gérer les flux multi-entrepôts ou multi-prestataires : l'intégration supporte les configurations complexes avec des règles de routage, des comptes multiples et des stockages séparés.\u003C/li>\n\u003Cli>Réduire les tâches manuelles et les échanges par email entre vos équipes support et logistique. L'intégration centralise et automatise la remontée d'information.\u003C/li>\n\u003Cli>Améliorer la fiabilité des données partagées avec vos clients : tous les flux sont horodatés, traçables et pilotés depuis une interface de monitoring pour détecter et corriger les anomalies avant qu'elles n'impactent l'expérience client.\u003C/li>\n\u003C/ul>",{"id":536,"_modelApiKey":537,"smallTitle":27,"title":538,"testimonies":539},"Nhg9kOd9QtmuIZRa7twR_g","testimonies_module","Découvrez le retour d'expérience de nos clients",[540,549],{"id":541,"keyNumber":542,"keyText":543,"logo":544,"blockquote":546,"author":547,"role":548},"JZOdqkMxR_GGVmzh6RN_Nw","3","semaines",{"url":501,"height":502,"width":503,"alt":22,"focalPoint":545},{"x":132,"y":132},"\u003Cp>Spacefill nous apporte une agilité au sein des systèmes d'information et nous permet d'intégrer un nouveau client sous trois semaines.\u003C/p>","Nicolas Tréguer","DG @ Orléans 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avec nos experts en intégrations","https://meetings.hubspot.com/marketing-spacefill/inbound-request-connecteurs",{"id":692,"_modelApiKey":693,"title":694,"text":27,"questions":695},"K0m8B3iGT1WJvrIE8DoNxA","faq_module","FAQs",[696,700,704,708],{"id":697,"question":698,"answer":699},"Nmpbtt4BQiqk7fsV6C64gg","Pourquoi connecter Gorgias avec Spacefill ?","\u003Cp>\u003Cspan data-sheets-root=\"1\">Connecter Gorgias avec Spacefill permet de remonter automatiquement les données logistiques de votre WMS dans votre helpdesk : statuts de commande, suivi d’expédition, niveaux de stock, retours en cours.\u003Cbr>\u003Cbr>Vos agents de service client accèdent à toute l’information sans quitter Gorgias, ce qui accélère le traitement des demandes et réduit les sollicitations vers l’entrepôt.\u003C/span>\u003C/p>",{"id":701,"question":702,"answer":703},"XlNQJiQ6TkOpLLq4Rh9Hgw","Quels gains de temps apporte l’intégration de Gorgias avec Spacefill ?","\u003Cp>\u003Cspan data-sheets-root=\"1\">L’intégration élimine les allers-retours entre votre helpdesk et vos outils logistiques. Vos agents n’ont plus besoin de chercher manuellement un statut de commande, un numéro de tracking ou un niveau de stock.\u003Cbr>\u003Cbr>Les informations remontent en temps réel dans les tickets Gorgias, ce qui réduit le temps de traitement par demande et permet à vos équipes support de se concentrer sur les cas complexes.\u003C/span>\u003C/p>",{"id":705,"question":706,"answer":707},"WdKiA5F6Tju6e3a8YDthfg","En quoi l’intégration avec Spacefill améliore la fiabilité des données ?","\u003Cp>\u003Cspan data-sheets-root=\"1\">En automatisant la remontée d’information depuis le WMS vers Gorgias, Spacefill garantit que vos agents travaillent toujours avec des données à jour : statuts d’expédition, stocks disponibles, état des retours.\u003Cbr>\u003Cbr>Fini les réponses approximatives ou les informations obsolètes transmises aux clients. La donnée est fiable, horodatée et traçable.\u003C/span>\u003C/p>",{"id":709,"question":710,"answer":711},"MlvEXutDTSCfbexoL3j92w","Quel impact l’intégration de Gorgias a-t-elle sur l’expérience client ?","\u003Cp>\u003Cspan data-sheets-root=\"1\">Vos clients obtiennent des réponses plus rapides et plus précises sur leurs commandes, expéditions et retours. Les agents disposant de toute l’information logistique en temps réel, les échanges sont plus fluides et les résolutions plus rapides.\u003Cbr>Cela améliore la satisfaction client, réduit le taux de contacts répétés et renforce l’image de fiabilité de votre service.\u003C/span>\u003C/p>",1777293703021]